GreatAmerica Financial Services

Financial Services

CollectionsSpecialist(Temp)

Cedar Rapids, Iowa, United States PART TIME Remote Friendly
The Brief

“Collections Specialist (Temp) at GreatAmerica Financial Services. Skills: Collections, Customer service, Research. Send outbound email communications. Conduct research to determine causes of delinquency”

What You'll Achieve.

Productivity expectations for daily account outreach and research activities

Industry & Context.

Financial Services
Problems you'll solve

Ability to analyze information; Identify potential issues on accounts; Basic problem-solving skills

What They're Looking For.

Must Have

High school diploma or equivalent required, Proficiency with basic computer systems (email, data entry, internal tools), Ability to manage a high volume of emails and tasks efficiently, organizational and time management skills, Ability to analyze information and identify potential issues on accounts, Comfortable working in a team environment with defined processes, Basic math and problem-solving skills

Nice to Have

Prior experience in administrative support, collections, customer service, or research is helpful but not required

What You'll Do.

Send outbound email communications

Conduct research to determine causes of delinquency

Document account findings

Update internal systems

Assist with drafting and responding to customer correspondence

Resolve basic customer questions

Route complex issues appropriately

Maintain productivity expectations

How You'll Work.

Team & Collaboration

Partner with team members; Contribute to a team-oriented environment

Communication Scope

Outbound email communication; Customer correspondence

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