WorkWave
Accounting/Finance
CollectionsSpecialist
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“Collections Specialist at WorkWave. Skills: Collections Specialist, Accounts Receivable Management, Payment Resolution, Account Reconciliation, Financial Documentation. Manage the collections process for customer accounts. proactive outreach on past-due balances”
What You'll Achieve.
drive timely payment resolution; maximizing cash flow; reduce outstanding accounts receivable; Support bad debt reduction efforts; driving timely payment resolution
Industry & Context.
detail-oriented problem solver; resolve billing disputes; analyze customer accounts and identify root causes of delinquency or payment discrepancies; problem-solving and critical-thinking abilities; solve their challenges
What They're Looking For.
Must Have
Experience in full-cycle collections and accounts receivable required
Nice to Have
Experience working with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms preferred, understanding of aging reports, bad debt management, cash application, account reconciliation, and collections best practices
What You'll Do.
Manage the collections process for customer accounts
proactive outreach on past-due balances
resolution of payment issues
Monitor aging reports
work to reduce outstanding accounts receivable through timely follow-up and account analysis
Utilize HighRadius and internal systems to manage collections activity
customer communications
and account reconciliations
and Finance teams to resolve customer concerns and billing discrepancies
Review and reconcile customer accounts
including unapplied payments
Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately
Maintain accurate documentation of customer interactions
and account status updates
Prepare and distribute aging analysis
collections reporting
and account status updates to leadership as needed
Assist with month-end activities and reporting related to collections and accounts receivable
Provide professional and customer-focused communication while driving timely payment resolution
Escalate priority accounts
or collection challenges to leadership appropriately
How You'll Work.
Team & Collaboration
partnering with our Sales, Billing, and Finance teams; cross-functional collaboration; Partner with Billing, Sales, Customer Success, and Finance teams; collaborate cross-functionally; build relationships across departments; Teamwork and collaboration is key to help our colleagues and customers solve their challenges; collaboration is key; collaborating in a fully virtual environment
Communication Scope
strategic communicator; Excellent verbal and written communication skills; ability to professionally manage difficult customer conversations; professional and customer-focused communication
Full Job Description
## Description We are looking for a proactive Collections Specialist to manage our accounts receivable lifecycle and drive timely payment resolution. Leveraging HighRadius, you will analyze aging reports, perform complex account reconciliations, and resolve billing disputes by partnering with our Sales, Billing, and Finance teams. The ideal candidate is a strategic communicator who balances a customer-centric approach with a firm commitment to maximizing cash flow and maintaining meticulous financial documentation. We are looking for a detail-oriented problem solver who thrives on month-end reporting and cross-functional collaboration to join our team. ## WHAT YOU'LL DO Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis Utilize HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately Maintain accurate documentation of customer interactions, payment commitments, and account status updates Prepare and distribute aging analysis, collections reporting, bad debt summaries, and account status updates to leadership as needed Assist with month-end activities and reporting related to collections and accounts receivable Provide professional and customer-focused communication while driving timely payment resolution Escalate priority accounts, bankruptcy risks, legal concerns, or collection challenges to leadership appropriately ## WHAT YOU'LL BRING Bachelor's degree Exp
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