WorkWave
SaaS
CollectionsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Collections Specialist at WorkWave. Skills: collections, accounts receivable, account analysis, customer communication. Manage the collections process for customer accounts. proactive outreach on past-due balances”
What You'll Achieve.
reduce outstanding accounts receivable; Support bad debt reduction efforts
Industry & Context.
Ability to analyze customer accounts and identify root causes of delinquency or payment discrepancies; problem-solving and critical-thinking abilities
What They're Looking For.
Must Have
Experience in full-cycle collections and accounts receivable required
Nice to Have
Experience working with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms preferred, understanding of aging reports, bad debt management, cash application, account reconciliation, and collections best practices
What You'll Do.
Manage the collections process for customer accounts
proactive outreach on past-due balances
resolution of payment issues
Monitor aging reports
reduce outstanding accounts receivable through timely follow-up and account analysis
Utilize HighRadius and internal systems to manage collections activity
customer communications
and account reconciliations
Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately
Maintain accurate documentation of customer interactions
and account status updates
Prepare and distribute aging analysis
collections reporting
and account status updates to leadership as needed
Assist with month-end activities and reporting related to collections and accounts receivable
Provide professional and customer-focused communication while driving timely payment resolution
Escalate priority accounts
or collection challenges to leadership appropriately
How You'll Work.
Team & Collaboration
Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies; Ability to collaborate cross-functionally and build relationships across departments
Communication Scope
Excellent verbal and written communication skills; ability to professionally manage difficult customer conversations
Full Job Description
## Description Do you love working with numbers? Do you love helping people? Do you want to be part of a company that is changing the way field service companies, large and small, are doing business through mobile and desktop software applications? Then joining WorkWave, a leader in SaaS software solutions for the field service industry, as a Collections Specialist is a great way to accelerate your career in the business world. Through outstanding performance, you will be given the opportunity to grow your career in multiple departments such as Accounting, Finance and Support. ## WHAT YOU'LL DO Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis Utilize HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately Maintain accurate documentation of customer interactions, payment commitments, and account status updates Prepare and distribute aging analysis, collections reporting, bad debt summaries, and account status updates to leadership as needed Assist with month-end activities and reporting related to collections and accounts receivable Provide professional and customer-focused communication while driving timely payment resolution Escalate priority accounts, bankruptcy risks, legal concerns, or collection challenges to leadership appropriately ## WHAT YOU'LL BRING Experience in full-cycle collections and accounts receivable required Experience working with
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