Updraft
Financial Services
CollectionsSpecialist
“Collections Specialist at Updraft. Skills: Collections, Recoveries, Customer interactions. Handle customer conversations. Support customers with solutions”
What You'll Achieve.
Positive customer outcomes; Positive business outcomes
Industry & Context.
Process improvement
What They're Looking For.
Must Have
Collections experience, Experience in Collections & Recoveries, Experience in consumer lending or financial services
Nice to Have
Fintech experience, Digital financial services experience, Experience with consumer finance, Experience with credit cards, Experience with personal loans, Experience with buy-now-pay-later products
What You'll Do.
Handle customer conversations
Support customers with solutions
Provide forbearance options
Deliver fair treatment
Manage customer interactions
Improve communication quality
Improve customer outcomes
Identify automation opportunities
Identify process improvement opportunities
Maintain customer records
Complete activity compliantly
How You'll Work.
Team & Collaboration
Operations teams; Product teams; Engineering teams
Communication Scope
Customer conversations
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