Tide
Finance / FinServ
CollectionsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Collections Specialist at Tide. Skills: Collections, Customer engagement, German language skills, English language skills. Provide essential support to our members. Manage arrears in line with the Collections Policies”
What You'll Achieve.
Transform challenges into opportunities; Turn around accounts; Build lasting customer relationships; Help SMEs save both time (and money) so they can get back to doing what they love
Industry & Context.
Offer the right solutions to our members; Help them find a long-term solution
What They're Looking For.
Must Have
Excellent spoken and written German and English language skills, The ability to easily empathise with people, Previous retail or other customer related experience, The ability to manage your time well, negotiation and reasoning skills, desire to succeed
What You'll Do.
Provide essential support to our members
Manage arrears in line with the Collections Policies
Develop successful repayment plans with our members
Update corresponding logs and reports
document actions and decisions
How You'll Work.
Team & Collaboration
Foster team spirit and collaboration; Regular in-person gatherings to foster a sense of community
Communication Scope
Excellent spoken and written German and English language skills
Full Job Description
ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly Over $300 million raised in funding Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. ABOUT THE TEAM Join our dynamic Collections Team and transform challenges into opportunities! Our diverse and passionate group excels at turning around accounts and building lasting customer relationships. Here, you’ll advance your skills in a supportive environment where your contributions are valued. Elevate your career with us—where your expertise and determination shape the future of debt recovery. ABOUT THE ROLE As a Collections Specialist you will: Provide essential support to our members Manage arrears in line with the Collections Policies Develop successful repayment plans with our members Update corresponding logs and reports, be diligent and document actions and decisions WHAT WE ARE LOOKING FOR We are looking for someone who is brilliant at engaging with customers to join our Collections team. There are many
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