Republic Services
Environmental Services
CollectionsSpecialist
“Collections Specialist at Republic Services. Skills: Collections, Customer Accounts. Contact customers via phone, fax, email or standard letter. Complete system assigned tasks”
Industry & Context.
Researches customer inquiries related to billing concerns and misapplied payments; Understands issues and problem accounts impacting the portfolio
What They're Looking For.
Must Have
2 years of collections or relevant experience required
Nice to Have
A thorough knowledge and understanding of collections transactions and processes
What You'll Do.
Contact customers via phone
email or standard letter
Complete system assigned tasks
Reconcile and apply customer payments
Monitor status of delinquent accounts
Research customer inquiries
Process payments from delinquent customers
Negotiate payment arrangements
Negotiate settlements
Document actions taken on assigned accounts
Respond timely to requests
Initiate or process write-offs
Process bad debt recoveries
How You'll Work.
Team & Collaboration
Engages management and/or sales when required or appropriate; Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership
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