Republic Services
environmental services
CollectionsSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Collections Specialist at Republic Services. Skills: Collections, Customer Accounts, Payment Processing. Contact customers via phone, fax, email or standard letter. Complete system assigned tasks”
What You'll Achieve.
bring accounts to a current status; see high priority tasks to completion; avoid further delinquency; expedite resolution of customer issues; expedite outstanding receivables
Industry & Context.
Researches customer inquiries; Escalating more complex matters
What They're Looking For.
Must Have
2 years of collections or relevant experience required
Nice to Have
A thorough knowledge and understanding of collections transactions and processes
What You'll Do.
Contact customers via phone
email or standard letter
Complete system assigned tasks
Reconcile and apply customer payments
Monitor status of delinquent accounts
Research customer inquiries
Process payments from delinquent customers
Negotiate payment arrangements
Negotiate settlements
Document actions taken on assigned accounts
Respond timely to requests
Initiate or process write-offs
Process bad debt recoveries
How You'll Work.
Team & Collaboration
Engage management and/or sales; Respond timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership
Full Job Description
**POSITION SUMMARY:** With general direction and working within established guidelines and limits of approval, the Collections Specialist performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts. **PRINCIPAL RESPONSIBILITIES:** * Following standard operating procedures, contacts customers via phone, fax, email or standard letter to bring accounts to a current status. * Completes system assigned tasks within the designated timeframes. * Reconciles and applies customer payments posted on account. * Monitors the status of delinquent accounts, via the collector dashboard, taking care to see high priority tasks to completion. * Researches customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels. * Understands issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency. * Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary. * Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables. * Accurately and concisely documents actions taken on assigned accounts with the system application. * Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership. * Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority. * Performs other job-related duties as assigned or apparent **PREFERRED QUALIFICATIONS:** * High School diploma or GED * A thorough knowledge and understanding of collections transactions and processes. **MINIMUM QUALIFICATIONS:** * 2 years of collections or relevant experience required. _**Pay Range:**_ The pay range for this position is $18.90 to $26.02* which reflects the minimum wage in m
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