CollectionsSpecialist

**⏰ Shift Schedule & Work Setup:** * US Eastern/Central Timezone (Night Shift in PH) * **100% Remote **– work from the comfort of your home * Applicants should be **equipment ready** (laptop, headset, etc.) to ensure a smooth start and seamless workflow **🏢 Job Summary:** This position will be responsible for contacting customers – both residential and commercial – with outstanding balances and working with them to remit payment, all while helping the team deliver the industry leading customer experience. In addition, the role will process customer payments and investigating collections issues. If you are comfortable negotiating, have strong problem-solving skills, and a customer-centric mindset, this role is for you. This position is part of the Customer Experience organization. And offers opportunities for growth among a group of high achieving and fun professionals. If you’re interested in joining the clean energy revolution at one of the best places to work in solar, we would love to have you apply. **🔑 Key Responsibilities:** * Effectively manage a portfolio of accounts including those of high value, ensuring the timely recovery of outstanding balances through strategic oversight and proactive follow-up. * Leverage strong negotiation and persuasion skills to secure payment commitments while maintaining professional, positive customer relationships. * De-escalate challenging situations by using active listening, empathy, and problem-solving to resolve issues and sustain positive relationships. * Utilize multiple systems (Salesforce, Zuora, Internal Portal) to identify and resolve problems efficiently. * Accurately document and track collections processes and activities to ensure accuracy and compliance. * Enhance customer retention by providing clear explanations of community solar benefits, addressing concerns, and creating a positive customer experience that encourages continued engagement. * Perform skip tracing techniques to locate hard-to-reach customers