CollectionsSpecialist

**Job Title: Collections Specialist** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### **About the Role** We are hiring a results-driven **Collections Specialist** to take ownership of past-due accounts and drive consistent payment recovery. This is a **high-intensity, outbound calling role** where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making **100+ outbound calls daily**. ### **What You’ll Be Responsible For** ### **Collections & Payment Recovery** * Make **100+ outbound calls daily** to customers with overdue invoices * Follow up consistently via calls and emails until payment resolution * Navigate gatekeepers and reach decision-makers responsible for payments * Handle objections and drive conversations toward payment commitments ### **Billing Issues & Case Resolution** * Investigate billing discrepancies and customer concerns * Identify root causes of delays and work toward resolution * Coordinate internally to resolve issues impacting payments ### **CRM Management & Documentation** * Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar) * Track customer interactions, payment commitments, and next steps * Ensure no account is left unattended or without follow-up ### **Customer Communication** * Communicate clearly and professionally with customers * Provide updates on payment status and issue resolution * Maintain a balance between firmness and professionalism in collections conversations ### **Process Improvement & Reporting** * Identify recurring issues impacting collections * Share insights to improve processes and recovery rates * Maintain consistency in daily activity and reporting ### **Must-Have Experience & Skil