Pavago
Staffing and Recruiting
CollectionsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Collections Specialist at Pavago. Skills: Collections, Outbound calling, Payment recovery, CRM management. Make 100+ outbound calls daily. Follow up consistently”
What You'll Achieve.
Drive payment recovery; Protect company cash flow; Revenue recovery execution; Improve recovery rates; Improve internal workflows; Improve billing accuracy; Payments collected; Accounts resolved; Reduction in aging receivables; Follow-up consistency; Response time; CRM accuracy; Documentation quality
Industry & Context.
Billing issue resolution; Investigate billing discrepancies; Investigate invoice disputes; Investigate payment delays; Identify root causes impacting collections; Resolve issues efficiently
What They're Looking For.
Must Have
Collections experience, Accounts receivable experience, High-volume outbound calling experience, Salesforce experience, CRM systems experience, Written English communication, Verbal English communication, High attention to detail, Documentation accuracy
Nice to Have
Structured collections environments experience, Billing support experience, AR operations experience, Customer account management experience, Collection workflows improvement experience, Recovery processes improvement experience, Payment tracking systems improvement experience
What You'll Do.
Make 100+ outbound calls daily
Follow up consistently
Secure payment commitments
Secure resolution timelines
Reach decision-makers
Handle objections professionally
Investigate billing discrepancies
Investigate invoice disputes
Investigate payment delays
Coordinate internally to resolve issues
Maintain accurate records
Log payment commitments
Log follow-up timelines
Communicate professionally with customers
Balance firmness and customer experience
Provide updates on payment status
Provide updates on case resolution
Identify recurring issues
Share insights to improve recovery rates
Share insights to improve internal workflows
Share insights to improve billing accuracy
Maintain consistent activity reporting
Maintain follow-up discipline
How You'll Work.
Team & Collaboration
Coordinate internally to resolve issues
Communication Scope
Written English communication; Verbal English communication; Handle difficult conversations professionally; Communicate professionally and confidently with customers; Clear and professional communication
Full Job Description
### **Collections Specialist (Accounts Receivable, Outbound Calling & Payment Recovery) – Remote | U.S. Hours** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### **About the Role** At Pavago, one of our clients is hiring a **Collections Specialist** to manage past-due accounts, drive payment recovery, and protect company cash flow through consistent outbound collections efforts. This is not a passive support role. You will be responsible for: * High-volume outbound collections calls * Payment follow-ups * Billing issue resolution * CRM documentation * Revenue recovery execution This role is best suited for someone who is: * Persistent * Confident on calls * Organized under pressure * Comfortable making 100+ outbound calls daily If you thrive in fast-paced, target-driven environments and follow through until issues are fully resolved, this role is a strong fit. ### **What You’ll Own** ### **Collections & Payment Recovery (Core Focus)** * Make **100+ outbound calls daily** to customers with overdue balances * Follow up consistently via: * Phone * Email * Secure: * Payments * Payment commitments * Resolution timelines * Navigate gatekeepers and reach decision-makers * Handle objections professionally while driving conversations toward resolution ### **Billing Issue Investigation & Resolution** * Investigate: * Billing discrepancies * Invoice disputes * Payment delays * Identify root causes impacting collections * Coordinate internally to resolve issues efficiently * Ensure unresolved accounts are actively managed and followed up on ### **CRM Management & Documentation** * Maintain accurate records in: * Salesforce * CRM systems * Log: * Calls * Emails * Payment commitments * Case updates * Follow-up timelines * Ensure all accounts remain organized and actively tracked ### **Customer Communication** * Communicate professionally and confidently with customers * Balance: * Firmness in collections * Strong customer experience * Provide updates
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