Pavago
Staffing and Recruiting
CollectionsSpecialist
“Collections Specialist at Pavago. Skills: Collections, Outbound calling, Payment recovery, CRM management. Make 100+ outbound calls daily. Follow up consistently”
What You'll Achieve.
Drive payment recovery; Protect company cash flow; Revenue recovery execution; Improve recovery rates; Improve internal workflows; Improve billing accuracy; Payments collected; Accounts resolved; Reduction in aging receivables; Follow-up consistency; Response time; CRM accuracy; Documentation quality
Industry & Context.
Billing issue resolution; Investigate billing discrepancies; Investigate invoice disputes; Investigate payment delays; Identify root causes impacting collections; Resolve issues efficiently
What They're Looking For.
Must Have
Collections experience, Accounts receivable experience, High-volume outbound calling experience, Salesforce experience, CRM systems experience, Written English communication, Verbal English communication, High attention to detail, Documentation accuracy
Nice to Have
Structured collections environments experience, Billing support experience, AR operations experience, Customer account management experience, Collection workflows improvement experience, Recovery processes improvement experience, Payment tracking systems improvement experience
What You'll Do.
Make 100+ outbound calls daily
Follow up consistently
Secure payment commitments
Secure resolution timelines
Reach decision-makers
Handle objections professionally
Investigate billing discrepancies
Investigate invoice disputes
Investigate payment delays
Coordinate internally to resolve issues
Maintain accurate records
Log payment commitments
Log follow-up timelines
Communicate professionally with customers
Balance firmness and customer experience
Provide updates on payment status
Provide updates on case resolution
Identify recurring issues
Share insights to improve recovery rates
Share insights to improve internal workflows
Share insights to improve billing accuracy
Maintain consistent activity reporting
Maintain follow-up discipline
How You'll Work.
Team & Collaboration
Coordinate internally to resolve issues
Communication Scope
Written English communication; Verbal English communication; Handle difficult conversations professionally; Communicate professionally and confidently with customers; Clear and professional communication
Applying for this Collections Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Pavago?
Real rants from real employees. Read before you apply.