M&T Bank
Finance
CollectionsSpecialist
“Collections Specialist at M&T Bank. Skills: managing an assigned portfolio for open or non-performing assets, mitigating loss situations, reducing potential losses, working with customers with past due accounts to arrange for payment alternatives to resolve delinquency. Managing an assigned portfolio for open or non-performing assets. Mitigating loss situations and reducing potential losses to M&T Bank”
What You'll Achieve.
mitigating loss situations; reducing potential losses; resolve delinquency
Industry & Context.
Identify and resolve problematic account situations
What They're Looking For.
Must Have
1 year relevant work experience, Experience with word processing, spreadsheet and presentation software, Detail oriented, verbal and written communication skills
Nice to Have
Associate’s degree, Previous experience in customer service, customer-facing, collections, call center or sales, Knowledge of M&T Bank systems
What You'll Do.
Managing an assigned portfolio for open or non-performing assets
Mitigating loss situations and reducing potential losses to M&T Bank
Perform mostly outbound calls
Working with customers with past due accounts to arrange for payment alternatives to resolve delinquency
Initiate contact with consumer borrowers that are in the early stage of assess the prospect of repayment
and arranging repayment schedules or other solutions
Document outcomes of all calls
Accept inbound calls from various internal departments as well as respond to questions regarding all Consumer products at various stages of delinquency
Identify suspect situations (i. e. fraud
lack of insurance) and investigate exposure
escalating issues to management along with recommendation of course of action
Utilize internal collections systems and accounting systems for all loan types
Identify and resolve problematic account situations where appropriate referring more complex problems to the supervisor and understand the workflow necessary for account maintenance/corrections
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Maintain M&T internal control standards
including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Promote an environment that supports belonging and reflects the M&T Bank brand
Complete other related duties as assigned
How You'll Work.
Team & Collaboration
Accept inbound calls from various internal departments
Communication Scope
verbal and written communication skills
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