KONE
CollectionsSpecialist
“Collections Specialist at KONE. Skills: Collection, Dispute management, Customer account management. Managing customer accounts receivables. Routinely contact customers on open account balances to obtain prompt payment”
What You'll Achieve.
Improve cash flow; Ensure customer satisfaction
Industry & Context.
problem-solving and analytical skills
Depending on the local requirements the first collection contact may be carried out physically
What They're Looking For.
Must Have
3-6 years of experience in collection field, Native Arabic speaker with excellent communication skills in English (both written and verbal), Experience with SAP, Proficiency in Microsoft Office, particularly Excel
What You'll Do.
Managing customer accounts receivables
Routinely contact customers on open account balances to obtain prompt payment
Ensure customer satisfaction
Coordinating BPO and retained organization for credit management
and dispute management processes
Resolving and supporting FL solving complicated collection cases
Performing dispute root cause analysis and corrective actions from end-to-end perspective
Applying Collection strategy for agreed retained accounts
Conducting the collection calls towards customers in a structured way
Requesting promises to pay from customers as part of collection contacts and recording the given promises
Coordinates with CS&A and inbound teams for his/her portfolio of customers to ensure that all queries and disputes are appropriately handled and resolved to facilitate collections activities
How You'll Work.
Team & Collaboration
Coordinating BPO and retained organization for credit management, collection, and dispute management processes; Coordinates with CS&A and inbound teams for his/her portfolio of customers
Communication Scope
Excellent communication skills in English (both written and verbal); Excellent communication; Negotiation; Customer handling skills
Applying for this Collections Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about KONE?
Real rants from real employees. Read before you apply.