GreatAmerica Financial Services
Financial Services
CollectionsSpecialist
“Collections Specialist at GreatAmerica Financial Services. Skills: collections, customer service, portfolio management. handles outbound and incoming communication related to outstanding delinquent lease payments. resolution of account administrative delinquencies for GreatAmerica customers”
Industry & Context.
Ability to research, analyze and resolve problems
applicants must be authorized to work for any employer in the U. S., unable to sponsor or take over sponsorship of an employment visa
What They're Looking For.
Must Have
High school graduate or equivalent, Demonstrated ability to perform in a high intensity, customer focused environment, Proven track record of excellent written and verbal communication skills and negotiation skills, Ability to research, analyze and resolve problems, General math and computation skills-oral, People Skills, Ability to follow processes and procedures, Ability to effectively process high volume incoming/outgoing phone calls
Nice to Have
collection experience in financial services-leasing or equivalent
What You'll Do.
handles outbound and incoming communication related to outstanding delinquent lease payments
resolution of account administrative delinquencies for GreatAmerica customers
investigate and determine why customers are delinquent on lease agreements
Contact and collect accounts 10-60 days past due to arrange for timely payments
and other requests simultaneously
Process research and correspondence in relation to customer disputes and collection problem inquiries
Work in a team based solution oriented environment that includes customer support - from in-bound calls and outbound calling on both internal and external customers including billing
purchase options and account history
Determine why customers are delinquent- and overcome obstacles to ensure payment
work 36 accounts per day
How You'll Work.
Team & Collaboration
works in a cross-functional reports to a designated Team Portfolio Management Functional Leader; assists other teams and functions with portfolio management issues; involved in cross functional team efforts/training as required
Communication Scope
written and verbal communication skills; negotiation skills
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