CollectionsSpecialist

**Job Description Summary:** Fenwick is seeking a Collections Specialist that will be responsible for the day-to-day management of assigned accounts to support timely collection of outstanding balances. This role will interact with attorneys, clients, and internal stakeholders to follow up on past-due invoices, resolve payment issues, and maintain accurate account records. This position can be based in any of our U.S. office locations and offers a hybrid work arrangement, allowing you to work both from home and at your designated Fenwick office. The frequency of in-office work will be determined by business needs and guided by your department's directives. **Job Description:** * Manage an assigned portfolio of client accounts and follow up on outstanding invoices in a timely manner. * Contact clients regarding past-due balances and work to resolve payment issues professionally and effectively. * Partner with internal team members and partners to review account status and support collection efforts. * Research and reconcile account discrepancies, billing questions, and payment issues. * Maintain accurate records of collection activity, client communications, and account status updates. * Monitor aging reports and identify accounts requiring follow-up or escalation. * Prepare routine collections reports and provide account updates as needed. * Follow established collections procedures and recommend process improvements when appropriate. * Escalate sensitive or complex collection matters to management when necessary. **Desired Skills and Qualifications** * Strong knowledge of collections processes, account follow-up, and payment resolution practices. * Ability to communicate clearly and professionally with clients, attorneys, and internal staff. * Strong attention to detail and ability to maintain accurate account documentation. * Ability to prioritize a high-volume workload and manage deadlines effectively. * Sound judgment in handling sensitive client and financial i