Central Hudson Gas & Electric Corporation
Utilities
CollectionsProgramManager
“Collections Program Manager at Central Hudson Gas & Electric Corporation. Skills: Collections Program Management, Debt Recovery, Customer Account Management, Legal Proceedings Support, Vendor Management, Reporting and Analysis. Overseeing the recovery of outstanding customer debts. Proactively contacting customers with overdue accounts to arrange payments”
What You'll Achieve.
Recovery of outstanding customer debts; Resolution of overdue balances; Ensuring timely payment resolution; Maximizing recovery while maintaining compliance and customer experience expectations; Analysis of data to recommend improvements; Ensuring high quality of service to customers; Arrears reductions
Industry & Context.
Investigative skills; Analytical skills; Strategic thinking skills; Decision-making skills; Critical thinking skills; Ability to resolve concerns and issues
Must be willing to work outside of normal business hours as business needs require, Valid driver’s license, On site visits to customer premises when necessary
What They're Looking For.
Must Have
Bachelors degree in Business Administration, Communications, Pre-Law or a related field of study and professional experience in Customer Service, Collections, Business, Finance, Paralegal or related field., In lieu of a bachelors degree, an associates degree in the aforementioned fields and 3 years of experience in Customer Service, Collections, Business, Finance, Paralegal or related field., In lieu of a degree, a high school diploma or equivalent with 5 years of experience in Customer Service, Collections, Business, Finance, Paralegal or related field will be considered., Proficiency and experience with Microsoft Office Suite (e. g. Word, Excel, PowerPoint) and the ability to learn new computer software programs quickly, Excellent interpersonal and communication skills (written and verbal), with both internal and external stakeholders, investigative and negotiation skills, analytical, organizational, and strategic thinking skills with a high level of attention to detail, Must be able to work collaboratively in a team environment as well as independently with minimal supervision, Must be customer-focused, self-motivated, and possess decision-making, critical thinking skills and use good judgment, Ability to resolve concerns and issues while maintaining a professional and calm demeanor, Must be willing to work outside of normal business hours as business needs require, Valid driver’s license
Nice to Have
Experience and/or proficiency with SAP products, Experience working in the regulated electric and/or gas utility industry, Familiarity with New York State billing procedures, and collection laws and regulations
What You'll Do.
Overseeing the recovery of outstanding customer debts
Proactively contacting customers with overdue accounts to arrange payments
Resolving billing discrepancies
Supporting the organization’s financial integrity
Interacting with internal stakeholders and external vendors
Collaborating with legal counsel to support
initiate and represent the Company during legal proceedings
Ensuring high-quality customer service throughout the resolution process
Monitoring accounts receivable
Identifying and engaging customers in arrears
Negotiating payment plans
Maintaining detailed records of collection efforts and activities
Initiating and managing legal proceedings against debtors
Retrieving and preparing documentation in response to subpoenas
Monitoring and analysis of customer accounts in arrears
Initiating communication and proactive outreach to resolve overdue balances
Investigating and resolving customer concerns regarding billing and/or services rendered
Serving as the primary liaison for cross departmental customer service needs
Leading external vendor partnerships
preparing and monitoring reporting on collection activities
Conducting on site visits to customer premises
Supporting special projects or high priority assignments
Providing support for storm restoration efforts
How You'll Work.
Team & Collaboration
Interacts regularly with internal stakeholders; Collaborates with legal counsel; Serves as the primary liaison for cross departmental customer service needs; Works collaboratively in a team environment
Communication Scope
Excellent interpersonal and communication skills (written and verbal), with both internal and external stakeholders
Process & Methodology
Supporting special projects or high priority assignments, Contributing to department goals and continuous improvement initiatives
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