Shift
Finance / FinServ
CollectionsOfficer
“Collections Officer at Shift. Skills: commercial collections, credit control, debt recovery, negotiation, customer service. Manage an assigned portfolio of overdue commercial accounts. conducting both inbound and outbound collection calls and emails”
What You'll Achieve.
achieve department goals
Industry & Context.
Investigate account data and previous collection efforts to determine next steps; Escalate complex hardship cases or unresolved accounts to senior team members
What They're Looking For.
Must Have
2–4 years’ experience in commercial collections, credit control, or debt recovery, Familiarity with relevant regulations and company guidelines in commercial collections, communication skills for both verbal and written interactions, Ability to manage multiple accounts and maintain attention to detail, Experience negotiating payment plans and providing friendly, professional customer service, Team-player attitude with a willingness to ask for support or escalate issues when needed
Nice to Have
finance sector experience preferred
What You'll Do.
Manage an assigned portfolio of overdue commercial accounts
conducting both inbound and outbound collection calls and emails
Liaise with customers to negotiate payment resolutions and monitor agreements
Investigate account data and previous collection efforts to determine next steps
Maintain up-to-date and accurate records throughout the collections process
Assist with issuing standard default notices where required
Escalate complex hardship cases or unresolved accounts to senior team members
How You'll Work.
Team & Collaboration
Support the team by sharing information and working together to achieve department goals; willingness to collaborate in a team-focused collections environment; Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.; come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.
Communication Scope
communication skills for both verbal and written interactions
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