CollectionsOfficer

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. We are looking for a Collections Specialist to represent a world-renowned automotive brand. This is your opportunity to combine your negotiation skills with a premium brand that values empathy, integrity, and professional growth.. ## **Day in the Life:** * Case Ownership: You aren't just answering phones; you are managing a workflow of accounts to achieve positive financial resolutions. * Professional Negotiation: Use your empathy and firmness to secure payment arrangements and assist with hardship applications. * Stakeholder Coordination: Liaise with third-party agencies and internal specialists to drive your cases to completion. * Detail Oriented: Maintain high-standard, audit-ready case notes in our intuitive CRM. ### ## **Our Benefits & Culture** * Hybrid Flexibility: We embrace true balance with a 2/3 split—join the team in our Melbourne CBD office for 3 days and enjoy the convenience of working from home for the remaining 2. * CBD Hub: Our La Trobe Street office is perfectly positioned just a 5-minute walk from Flagstaff Station, making your office days seamless and central. * Career Stability: Secure a permanent, full-time Monday to Friday roster (rotating between 8:30 am – 6:00 pm). No weekends and no late nights—ever. * Everyday Savings: Access our Flare Discounts platform to save significantly on your weekly groceries, fuel, fashion, and more. * Holistic Support: Your well-being matters. Benefit from a robust 24/7 Wellness &