U. S. Bank
CollectionsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Collections Manager at U. S. Bank. Skills: process management, cross-functional coordination, vendor/stakeholder management. Leading a team of EF Servicing Team members. Showing versatility and excellent time management”
What You'll Achieve.
Desire to develop a team to meet organization objectives
Industry & Context.
problem-solving and negotiation skills
What They're Looking For.
Must Have
High school diploma or equivalent, Typically, five or more years of relevant experience
Nice to Have
In-depth knowledge of concepts, practices, policies and procedures of banking products and services, Effective telephone and interpersonal skills, problem-solving and negotiation skills, Ability to handle difficult customer calls, Proficient computer navigation skills using a variety of software packages including Microsoft Office applications, Ability to identify and resolve/escalate problems, Good time management skills, communication skills, Desire to lead a team of individual with a common goal
What You'll Do.
Leading a team of EF Servicing Team members
Showing versatility and excellent time management
Responsible for training
coaching and mentoring team members
Provides high quality customer service
and provides solutions
Testing as needed in the UAT environment
Lead through process improvements and transformation
Engage with team members and handle customer escalations
Work additional projects as assigned
How You'll Work.
Team & Collaboration
Ability to collaborate within team as well as with other areas of the organization
Communication Scope
communication skills
Full Job Description
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. ## **_Job Description_** * We're seeking an individual to join our Equipment Finance Core Collections team who has Operation Management experience. You will work a hybrid working model from our Marshall or West Side Flats, St. Paul, MN location. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. _**Main Functions**_ • Leading a team of EF Servicing Team members. • Showing versatility and excellent time management. • Responsible for training, coaching and mentoring team members. • Provides high quality customer service by responding to telephone inquiries, requests and problems, as needed. • Researches, analyzes, and provides solutions that meet the customer’s needs. • Testing as needed in the UAT environment with EF applications and customer online portal • Lead through process improvements and transformation • Engage with team members and handle customer escalations. • Work additional projects as assigned. • Strong communication skills. • Ability to co
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