CollectionsManager

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. Role Overview As the Collections Manager , you will be responsible for overseeing the end-to-end collections process for our US and International markets within the Global Capability Center (GCC). You will lead, mentor, and strategically drive a high-performing team of collections specialists to ensure the timely recovery of outstanding debts, optimize collection rates, and minimize delinquency. This role requires a strategic thinker with strong leadership capabilities, deep expertise in international collections, and hands-on experience with large-scale ERP systems. Key Responsibilities Team Leadership & Performance Management * Supervise & Mentor: Lead a team of collections specialists (proficient in English and relevant language capabilities), providing daily guidance, support, and constructive performance feedback. * Align Objectives: Conduct regular team meetings to align on KPIs, share organizational updates, and collaboratively address operational challenges. * Resource Allocation: Dynamically manage resource allocation and workflow distribution to ensure the team consistently meets collection targets and deadlines. * Capability Building: Conduct regular training sessions to enhance team skills, negotiation techniques, and industry-specific collections knowledge. Strategic & Operational Excellence * Process Oversight: Ove