Funding Circle

Fintech

CollectionsExecutive

£33–35k London, United Kingdom FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Entry candidates.

The Brief

“Collections Executive at Funding Circle. Skills: Customer service, Financial support, Collections. Provide comprehensive support to SME business owners. Assess financial situations”

What You'll Achieve.

Achieve expected service levels; Minimise loans defaulting; Continuous improvement

Industry & Context.

Fintech
Problems you'll solve

Diagnose problems; Propose solutions; Assist borrowers in solving issues

What They're Looking For.

Must Have

6 months+ Customer facing role/environment within a Financial Services organisation, Experience of consistently achieving targets, SLAs, and KPIs, Organised with great attention to detail, Ability to use multiple systems concurrently, Ability to empathise with borrowers, Commitment to assist them in solving issues, First-class customer service skills, Motivated and deadline-driven individual, Ability to work under pressure, Proactively identify ways to use Generative AI, Confident using approved AI tools safely and effectively

Nice to Have

Growth mindset, Good energy

What You'll Do.

Provide comprehensive support to SME business owners

Assess financial situations

Understand customer needs

Deliver exceptional service

Focus on cash collection

Focus on aged debt clearance

Minimise loans defaulting

Achieve service levels

Undertake ad hoc duties

Comply with regulatory guidelines

Comply with FCA guidelines

How You'll Work.

Team & Collaboration

Lift each other up; Work with teams

Communication Scope

Provide support to small business customers; Protect investor returns

Full Job Description

WE’RE ON A MISSION TO BACK THE UK’S SMALL BUSINESSES LIKE NO ONE ELSE 🚀 Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better. The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy 📈 Come and join a mission that matters! [Read our Impact Report https://www.fundingcircle.com/uk/impact] | [See our Trustpilot https://uk.trustpilot.com/review/fundingcircle.com] 📍 London (Hybrid) | 🤝 3 days in the office | 💰 £32,500 - £35,000   You’ll make a real difference for our customers and your team from day one. We believe the fastest way to grow is by doing, so we give you the ownership to run with things and see real-time results. - Provide comprehensive support to SME business owners: Assess their financial situations, diagnose problems, and propose solutions while building rapport and understanding their needs. Deliver exceptional service through commitment to quality standards. - In communication you will always provide support to our small business customers and protect our investor returns, managing accounts with a strong focus on cash collection and aged debt clearance, always trying to minimise loans defaulting. - Successfully manage your own productivity and workload to ensure you achieve the expected service levels. - Adopt a flexible approach to work at all times, being prepared to undertake ad hoc duties which may be required to meet the ever-changing needs of ou

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