CollectionsCoordinator,CustomerService

## Description Quick Facts Compensation: $17.75/hr plus monthly performance bonuses Onsite: Tempe, AZ Schedule: Fixed 40 hours/week - Regular, predictable attendance required       No Sundays     One night per week (12PM-8PM)     Every 4th rotating Friday (9AM-7PM)     Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week      Why GLS? GLS is dedicated to helping more individuals access affordable auto financing through advanced analytics and technology. For over 10 years, we have supported more than a million families, providing them with reliable transportation options in their daily lives.    ## What You'll Do Manage a portfolio of auto loan accounts and reduce delinquency. Contact customers to understand intent and ability to pay. Maintain positive relationships while collecting on past-due balances. Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts). Follow state and company guidelines in a fast-paced environment. Accurately document all contacts, outcomes, and follow-up in GLS systems. Meet or exceed assigned goals and business plan objectives. Maintain electronic records and support additional assignments or special projects as needed. ## What You'll Bring High school diploma or equivalent. Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict. Strong judgment and discretion with highly sensitive and confidential information. Ability to build cross-functional partnerships and maintain positive customer relationships. Active listening skills; comfortable probing and asking targeted questions to gather information. Strong verbal and written communication with internal and external customers. Team player who can adapt in a fast-paced, changing environment. Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new