GLS
Collections
CollectionsCallCenterRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Collections Call Center Representative at GLS. Skills: Collections, Payment solutions, Customer interaction. Manage auto loan accounts. Connect with customers”
What You'll Achieve.
Monthly performance bonuses
Industry & Context.
Problem-solving
Seated for extended periods, Frequent speaking, Close visual work
What They're Looking For.
Must Have
High school diploma or equivalent, Proficient computer skills, Ability to build cross-functional partnerships, Active listening, Verbal and written communication, Excellent organization, Commitment to GLS core values
Nice to Have
Experience with Microsoft Office
What You'll Do.
Manage auto loan accounts
Connect with customers
Create win-win payment solutions
Build positive relationships
How You'll Work.
Team & Collaboration
Work collaboratively; Cross-functional partnerships; Maintain positive relationships
Communication Scope
Verbal communication; Written communication
Full Job Description
## Description Ready to Turn Conversations Into Solutions? Do you thrive in a fast-paced, high-energy environment? Are you someone who enjoys a challenge, loves talking with people, and takes pride in helping customers find their way forward? If you’re equal parts negotiator, problem-solver, and empathetic listener—this opportunity could be the perfect fit for you. Quick Facts Compensation: $17.25/hr plus monthly performance bonuses Onsite: Greenville, SC Schedule: Fixed 40 hours/week - Regular, predictable attendance required No Sundays One night per week (12PM-8PM) Every 4th rotating Friday (9AM-7PM) Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week ## What You'll Do As a Call Center Representative in Collections, you’ll manage a portfolio of auto loan accounts, connect with customers to understand their situation, and work collaboratively to create win-win payment solutions. You’ll make up to 200 outbound calls per day, and on average will speak with 20 customers regarding their delinquent accounts while building positive relationships. If you’re motivated by goals, enjoy meaningful customer interactions, and want to be part of a team that supports your success, we’d love to hear from you! ## What You'll Bring High school diploma or equivalent. Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict. Strong judgment and discretion with highly sensitive and confidential information. Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new system. Ability to build cross-functional partnerships and maintain positive customer relationships. Active listening skills; comfortable probing and asking targeted questions to gather information. Strong verbal and written communication with internal and external customers. Team player who can adapt in a fast-paced, changin
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