Clipboard
Finance / FinServ
CollectionsAccountManager
“Collections Account Manager at Clipboard. Skills: Billing management, Account management, Customer relationship management, Negotiation, Problem-solving. Managing a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments.. Conducting high volumes of outbound calls to connect with customers about past-due account balances and resolve them.”
What You'll Achieve.
Optimize the speed with which our customers pay us while maintaining their overall experience with us as a vendor.; Collect money as fast as possible and minimize losses, while preserving the customer experience, in service of reliably converting revenue into cash.; Ensuring high-quality growth for the company.; Maximize the speed at which we recognize revenue, maximize the margin associated with each shift, and maximize the customer experience, all without letting one unduly impact the other.; Optimizing collections is critical to make sure Clipboard is generating sustainable, high-quality growth and turning top-line revenue into cash that we use to service or grow other parts of the business.
Industry & Context.
Curiosity: Investigate and understand the root cause of billing problems so that you can identify the best solution.; Scrappiness: Find innovative solutions to overcome obstacles and maintain progress.
What They're Looking For.
Must Have
Minimum 20 Mbps wired internet connection, Wired headset for clear communication, A quiet, distraction-free workspace, Stable power and internet connectivity, A reliable laptop/desktop (no Chromebooks or Linux OS)
Nice to Have
financial acumen
What You'll Do.
Managing a portfolio of accounts
addressing billing concerns and ensuring timely invoice payments.
Conducting high volumes of outbound calls to connect with customers about past-due account balances and resolve them.
Navigating negotiations and evaluate tradeoffs between risk mitigation and growth potential when making decisions.
Resolving customer invoice disputes and other billing-related issues.
Managing customer payments and remittances.
Building trust with providers and healthcare executives through financial acumen.
Clearly articulating the billing processes and educate stakeholders on invoicing procedures.
Gathering and relaying feedback to improve billing systems and processes.
Collaborating with internal teams to execute billing-related initiatives and trials.
How You'll Work.
Team & Collaboration
Collaborating with internal teams to execute billing-related initiatives and trials.
Communication Scope
Clearly articulating the billing processes and educate stakeholders on invoicing procedures.
Applying for this Collections Account Manager role?
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What do employees actually say about Clipboard?
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