CollectionsAccountManager

WHY CLIPBOARD EXISTS: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. ABOUT CLIPBOARD: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental, Home Health, etc.), as well as building out a full-time product. We are a YC Top Company https://www.ycombinator.com/topcompanies/ with a global, remote team of 1,000+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the U.S., where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here https://www.clipboardhealth.com/careers. NOTE: This is an active job posting for US candidates. There is a separate posting for non-US candidates on the Clipboard Careers page. Role overview: The Collections Account Manager (CAM) role is a critical role on the Billing team here at Clipboard, and this team ensures the successful management of billing processes for our biggest and most valuable workplace customers, who tend to also be more complex and risky. You will be a vital resource for workplaces, resolving billing issues, maintaining accurate invoicing, and managing financial relationships. Your responsibilities include: - Managing a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments. - Conducting high volumes of outbound calls to connect with customers about past-due account balances and resolve them. - Navigating negotiations and evaluate tradeoffs between risk mitigatio