Ecolab
CollectionSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Collection Supervisor at Ecolab. Skills: Collections Services, portfolio metrics analysis, bad debt analysis, root cause analysis, credit and collections reporting, team leadership, continuous improvement, project management, system enhancements, problem-solving, analytical skills. Ensure sound policies, processes, and controls around Collections Services activities. Responsible for portfolio metrics including aging (31+ days, 61+ days, 6 months+ and 1 year+ past due), and bad debt write-offs”
What You'll Achieve.
reduce perform root cause analysis to improve cash flow; ensure end-to-end processes are running smoothly; identify solutions to speed up collection efforts; keep stakeholders informed of issues pertaining to cash flow activity
Industry & Context.
Excellent problem resolution skills; Excellent analytical, critical thinking, and problem-solving skills; Troubleshoot collection systems issues; implement solutions to root cause problems
What They're Looking For.
Must Have
verbal and written communication skills, ability to interact with multiple levels of management and across functions and divisions, PC and systems skills, Demonstrated experience overseeing system enhancements/developments related to collections functionality, Previous experience leading a team with the ability to manage a large staff in a complex business environment, Excellent problem resolution skills, Proven experience with continuous improvement and/or project management, Superior interpersonal skills, ability to build working relationships with customers, division management, field personnel, peers, and internal partners, Self-motivated, detail and process oriented, Excellent analytical, critical thinking, and problem-solving skills, proficiency in Microsoft Office Suite (Excel, Word, Access, Outlook), workflow software, ad hoc reporting tools and databases, organizational and time management skills, ability to manage multiple priorities and meet deadlines, Ability to identify key metrics critical to business performance, provide easily understood and actionable management reporting
What You'll Do.
Ensure sound policies
and controls around Collections Services activities
Responsible for portfolio metrics including aging (31+ days
6 months+ and 1 year+ past due)
and bad debt write-offs
Analyze accounts driving aging and ensure appropriate action plans are in place to reduce perform root cause analysis to improve cash flow
Partner with sales field and finance teams to handle critical business decisions on collections and order management for complex customer accounts
balancing risk and maintaining corporate relationships
Collaborate with internal teams (Accounts Receivable
Credit Management etc. ) to ensure end-to-end processes are running smoothly and identify solutions to speed up collection efforts
Support the preparation of timely and meaningful analyses related to credit and collections activities
Contact for internal and external audits and process improvement initiatives
Coach associates to use sound judgment
communicate effectively
and handle difficult customer intervene in escalated situations as necessary
coach and motivate associates towards greater responsibility or advancement
Execute the Performance and Development Process for direct reports
Demonstrate solid project management skills and lead efforts in managing through system implementations and identifying continuous improvement opportunities
Troubleshoot collection systems issues
identify appropriate system enhancements
and participate in system testing
Provide explanations and implement solutions to root cause problems regarding key metric reporting to keep stakeholders informed of issues pertaining to cash flow activity
Effectively manage high-risk situations in partnership with divisions and the Credit Management team
Support the hiring and manage the Onboarding Process of new team members
How You'll Work.
Team & Collaboration
Partner with sales field and finance teams; Collaborate with internal teams (Accounts Receivable, Billing, Disputes, Credit Management etc.); work across Europe with various teams and cultural backgrounds; teamwork and diverse interactions
Communication Scope
verbal and written communication skills; communicate effectively
Process & Methodology
Demonstrated experience overseeing system enhancements/developments related to collections functionality, Proven experience with continuous improvement and/or project management, Demonstrate solid project management skills and lead efforts in managing through system implementations and identifying continuous improvement opportunities
Full Job Description
**How you 'll make an impact: ** * Ensure sound policies, processes, and controls around Collections Services activities. * Responsible for portfolio metrics including aging (31+ days, 61+ days, 6 months+ and 1 year+ past due), and bad debt write-offs. * Analyze accounts driving aging and ensure appropriate action plans are in place to reduce aging; perform root cause analysis to improve cash flow. * Partner with sales field and finance teams to handle critical business decisions on collections and order management for complex customer accounts, balancing risk and maintaining corporate relationships. * Collaborate with internal teams (Accounts Receivable, Billing, Disputes, Credit Management etc.) to ensure end-to-end processes are running smoothly and identify solutions to speed up collection efforts. * Support the preparation of timely and meaningful analyses related to credit and collections activities, including DSO, aged receivables, risk, and write-offs. * Contact for internal and external audits and process improvement initiatives. * Coach associates to use sound judgment, communicate effectively, lead meetings, and handle difficult customer situations; intervene in escalated situations as necessary. * Develop, coach and motivate associates towards greater responsibility or advancement. * Execute the Performance and Development Process for direct reports * Demonstrate solid project management skills and lead efforts in managing through system implementations and identifying continuous improvement opportunities. * Troubleshoot collection systems issues, identify appropriate system enhancements, and participate in system testing. * Provide explanations and implement solutions to root cause problems regarding key metric reporting to keep stakeholders informed of issues pertaining to cash flow activity. * Effectively manage high-risk situations in partnership with divisions and the Credit Management team. * Support the hiring and manage the Onboarding Process of
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