CollectionSpecialist

**_Job Description: Collections Specialist_** **Job Description Summary:** The Collections Specialist is responsible for collections of outstanding accounts receivable dollars for a portfolio of customers and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Your focus will be building internal and external relationships both remotely and in-person to ensure invoices are paid as agreed and disputes resolved expeditiously. **Position Responsibilities:** * Own and manage collections activities for an assigned portfolio of customer accounts, driving timely payment through professional outbound outreach * Build and maintain positive customer relationships while confidently negotiating payment commitments and resolving delinquency * Identify root causes of past-due accounts, analyze trends, and partner with AR leadership to recommend solutions * Collaborate closely with Sales, Customer Service, IT, and Finance to resolve billing issues that impact collections * Research and resolve debit and credit memo discrepancies to ensure account accuracy * Identify remittance details using the Payments Inbox, customer portals, and direct customer communication * Navigate customer portals to retrieve required documentation and upload invoices as needed * Support cash application activities (~25% of the role), ensuring timely and accurate application of payments * Operate effectively in a fast-paced, compliance-driven environment while maintaining accuracy and attention to detail * Take on additional responsibilities and projects as business needs evolve **Qualifications:** * Collection experience required – 5-8 years B2B, automotive experience * Microsoft Office proficiency – strong skills – Excel (i.e., VLOOKUP and Pivot Tables), Word, and Outlook * Strong customer focus with emphasis on building relationships remotely (MS Teams) and via telephone * Relevant experience working through customer A/P portals to post/ up