Velera
Finance / FinServ
CollectionRepresentativeII
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Collection Representative II at Velera. Skills: collections strategies, negotiate payment. Review accounts in the assigned queue to determine the next course of action to resolve delinquent accounts.. Manage a portfolio of charged-off accounts with principal balances of $2, 501 and greater.”
What You'll Achieve.
commission based on collections performance
Industry & Context.
What They're Looking For.
Must Have
Minimum (1) year collections or sales experience preferred
What You'll Do.
Review accounts in the assigned queue to determine the next course of action to resolve delinquent accounts.
Manage a portfolio of charged-off accounts with principal balances of $2
Utilize various collection strategies and skip tracing techniques to locate right parties when necessary.
Apply knowledge of credit bureau reporting (CBR) to support skip tracing efforts and incorporate CBR insights into member discussions.
Identify and provide resources to assist members in resolving their obligations.
Negotiate payment terms
or payment arrangements in accordance with established guidelines
using probing questions to understand and overcome objections.
Establish and maintain payment arrangements consistent with company standards.
and make recommendations on accounts in line with established guidelines.
Make second voice calls as necessary to assist other collectors.
Follow up on specific accounts that meet department criteria to ensure all work has been completed.
Evaluate accounts where resolution is not possible and recommend for further review when appropriate.
Accurately and promptly document all account activity.
How You'll Work.
Team & Collaboration
Make second voice calls as necessary to assist other collectors.
Communication Scope
probing questions to understand and overcome objections
Full Job Description
# **Join the People Helping People** Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. **The Opportunity:** The **Collection Representative II** utilizes various collection strategies and methodologies to contact consumers and negotiate payment in full, settle the account or establish payment arrangements on delinquent debt. This role manages a complete portfolio of **charged-off accounts with principal balances of $2,501 and greater** , requiring effective negotiation skills and strict compliance with all regulatory and company policies. The representative must have a solid understanding of **credit bureau reporting (CBR)** and leverage it in skip tracing efforts when appropriate, while also identifying resources to assist members in resolving their obligations and can incorporate that into their discussion. **This position offers hourly base pay and is also eligible for commission based on collections performance.** **Day in the Life:** * Review accounts in the assigned queue to determine the next course of action to resolve delinquent accounts. * Manage a portfolio of charged-off accounts with principal balances of $2,501 and greater. * Utilize various collection strategies and skip tracing techniques to locate right parties when necessary. * Apply knowledge of credit bureau reporting (CBR) to support skip tracing efforts and incorporate CBR insights into member discussions. * Identify and provide resources to assist members in resolving their obligations. * Negotiate payment terms, settlements, or payment arrangements in accordance with established g
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