Cibc
Financial Services
CollaborationTechnicalSpecialist-2
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Collaboration Technical Specialist-2 at Cibc. Skills: Microsoft 365, Information governance, Collaboration services. Provide administration. Provide operational support”
Industry & Context.
Troubleshooting; Problem-solving; Root cause analysis
What They're Looking For.
Must Have
4+ years experience Microsoft 365 collaboration, 4+ years experience information governance technologies, Experience supporting enterprise collaboration platforms, Experience supporting content management solutions, Experience supporting records management, Experience supporting information governance programs, Experience supporting data classification initiatives, Experience supporting content lifecycle management, Experience supporting compliance controls, Experience supporting enterprise SaaS services, Experience supporting enterprise-scale Microsoft 365 environments, Troubleshooting skills, Operational support skills, Stakeholder engagement skills, Governance skills, Problem-solving skills
Nice to Have
Microsoft Power Platform experience, Microsoft 365 certification, Microsoft Purview certification, Information Protection certification, Microsoft Power Platform certification
What You'll Do.
Provide administration
Provide operational support
Provide technical expertise
Investigate technical issues
Resolve technical issues
Support service reliability
Collaborate with business partners
Collaborate with technology partners
Ensure alignment with security requirements
Ensure alignment with compliance requirements
Ensure alignment with privacy requirements
Ensure alignment with records management requirements
Ensure alignment with risk management requirements
Provide administration for SharePoint Online
Provide administration for Microsoft Teams
Provide administration for OneDrive for Business
Provide administration for Microsoft Purview
Provide administration for Microsoft Copilot
Provide administration for Microsoft Forms
Provide administration for Information Protection
Investigate incidents
Investigate service disruptions
Resolve service disruptions
Investigate governance issues
Resolve governance issues
Investigate data classification challenges
Resolve data classification challenges
Investigate user requests
Resolve user requests
Prioritize work by business impact
Prioritize work by risk
Monitor platform health
Manage tenant configurations
Support data governance
Maintain information protection controls
Implement measures to enhance stability
Implement measures to enhance security
Implement measures to enhance compliance
Implement measures to enhance user experience
Collaborate with stakeholders
Collaborate with teams
Drive adoption of solutions
Serve as advisor on SharePoint Online
Serve as advisor on Microsoft Teams
Serve as advisor on Microsoft Purview
Serve as advisor on Information Protection
Serve as advisor on Microsoft Copilot
Serve as advisor on governance
Serve as advisor on records management
Support training initiatives
Support adoption initiatives
Ensure solutions align with organizational policies
Ensure solutions align with regulatory requirements
Ensure solutions align with privacy standards
Ensure solutions align with governance frameworks
Serve as subject matter expert
Support design of platform capabilities
Support implementation of platform capabilities
Support governance of platform capabilities
Support operational readiness of platform capabilities
Support design of business solutions
Support implementation of business solutions
Support governance of business solutions
Support operational readiness of business solutions
Ensure compliance with security standards
Ensure compliance with privacy standards
Ensure compliance with risk standards
Ensure compliance with information governance standards
Establish governance controls
Establish information protection
Establish records management
Establish content lifecycle practices
Establish collaboration standards
Research emerging Microsoft technologies
Recommend enhancements for platform capabilities
Recommend enhancements for governance
Recommend enhancements for compliance
Recommend enhancements for user productivity
How You'll Work.
Team & Collaboration
Collaborate with business partners; Collaborate with technology partners; Collaborate with stakeholders; Collaborate with teams
Communication Scope
Stakeholder engagement
Process & Methodology
Implementation planning
Full Job Description
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit [CIBC.com](https://www.cibc.com/en/about-cibc.html) **What you’ll be doing** You’ll be joining CIBC’s Collaboration Services team. You’ll be responsible for providing administration, governance, operational support, and technical expertise for Microsoft 365 collaboration and information governance services, including SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft Purview, Information Protection capabilities such as Sensitivity Labels, Microsoft Forms, and Microsoft Copilot. You’ll support enterprise-wide adoption by maintaining secure, scalable, and compliant collaboration environments, implementing governance controls, and enabling productivity across the organization. You’ll investigate and resolve technical issues, manage escalations, support service reliability, and collaborate with business and technology partners to deliver operational excellence. In addition, you’ll support integrations with Microsoft Power Platform services, including Power Apps, Power Automate, and Power Pages, while ensuring alignment with enterprise security, compliance, privacy, records management, and risk management requirements. _At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._ **How you’ll succeed** * **Production Support** -Provide administration and operational support for SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft Purview, Microsoft Copilot, Microsoft Forms, and Infor
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