Hy-Vee
CoffeeLead
“Coffee Lead at Hy-Vee. Assisting the Department Manager with presenting the freshest most innovative and best quality products at a competitive retail price to customers. Maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members”
Industry & Context.
Must have the ability to solve practical variety of variables with limited interpret instructions
Must be physically able to exert up to 50 pounds of force exert up to 20 pounds of force and exert up to 10 pounds of force constantly to move objects, Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision, Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions, frequently exposed to a cool environment, dampness, noise from equipment, and vibrations from some equipment, possible equipment movement hazards from slicers and choppers, daily exposure to cleaning chemicals and solvents, fast paced work environment, Employment is contingent upon the successful completion of a pre employment drug screen
What They're Looking For.
Must Have
High school or equivalent experience with Sanitation (Food Safety) courses encouraged, one year of similar or related experience
Nice to Have
Sanitation (Food Safety) courses
What You'll Do.
Assisting the Department Manager with presenting the freshest most innovative and best quality products at a competitive retail price to customers
Maintaining a positive company image by providing courteous
and efficient customer service to customers and team members
efficient and friendly customer service by exhibiting caring
concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner
Makes an effort to learn customers’ names and to address them by name whenever possible
Assists customers by escorting them to the products they’re looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
performing other tasks in every way possible to enhance the shopping experience
Answers the telephone promptly and provides friendly
helpful service to customers who call including taking product orders
Takes customer orders at the counter
Handles food in a safe manner and ensures the work area is always clean and neat
Reviews the status and appearance of the food for freshness
Ensures that an adequate food supply is ready and on hand and develops or follows a production list
Anticipates product needs for the department on a daily basis
Prepares and replenishes product as necessary
and may review invoices
Runs the department registers and receives payment
Removes trash in a timely manner
Maintains strict adherence to department and company guidelines related to personal hygiene and dress
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time
Washes dishes as necessary
Orders product and supplies as necessary
Prices products for customers as necessary
Assists in other areas of store as needed
Performs other job related duties and special projects as required
How You'll Work.
Team & Collaboration
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Communication Scope
Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
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