Ocado Group
E-Commerce
COESpecialist
“COE Specialist at Ocado Group. Skills: System operations, Incident resolution, Technical support. Monitor business systems operations. Ensure effective coverage of services”
What You'll Achieve.
Ensure business systems operational; Ensure efficient service delivery; Minimise impact to customers
Industry & Context.
Analytical skills; Problem solving skills
Team shift pattern, Cover business operations 24x7
What They're Looking For.
Must Have
Experience in technical support, Experience in hardware support, Understanding of computing configurations, Understanding of ITIL, Understanding of infrastructure, Understanding of OSI model, Experience in technical support/incident management
Nice to Have
Stakeholder engagement at all levels, Technical updates and requests, Time management and organizational skills, Analytical and problem solving skills, Drive and progress situation, Engage effectively with business staff, Meet business requirements, Ability to follow documentation, Ability to create documentation, Ability to follow processes, Ability to create processes, Ability to follow procedures, Ability to create procedures, Technical communication ability, Analytical and problem solving skills, Ability to learn quickly, Ability to think quickly, Hands on when required, Manage and resolve technical incidents, Hardware, software, and networking incidents
What You'll Do.
Monitor business systems operations
Ensure effective coverage of services
Manage logged incidents
Identify system faults
Analyse performance of assets
Act as technical point of contact
Manage ticketing progress
Prioritise bot recoveries
Arrange recovery windows
Investigate failed tasks
Investigate inaccessible stock
Investigate inaccessible totes
Communicate for visibility
Communicate for fast resolution
Highlight pick support issues
Resolve pick support issues
Resolve engineering issues
Complete engineering tasks
Liaise with technology teams
Achieve desired outcome
Be point of contact for queries
How You'll Work.
Team & Collaboration
Onsite systems support specialists; Onsite and offsite teams; Other technology teams
Communication Scope
Technical updates; Technical requests
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