COEKYC&FCPLead

At ING, protecting our customers and the integrity of the financial system is a core priority. Our KYC (Know Your Customer) and Financial Crime Prevention (FCP) teams play a critical role in managing risk, meeting regulatory obligations, and continuously strengthening how we detect and prevent financial crime. Our KYC Centre of Excellence (COE) team leads the first line implementation and execution of ING Australia’s KYC and FCP program, and we’re looking for a **COE KYC & FCP Lead** to join our Senior Leadership team. In this role, you’ll set the strategic direction for KYC governance, analytics and program delivery, ensuring alignment with regulatory obligations, global standards and risk appetite. Reporting to the Head of KYC/FCP, you’ll lead a high-performing team and oversee a complex portfolio of regulatory, operational and change initiatives across the KYC function. This is a hands-on leadership role where you’ll combine strategic oversight with execution — driving data-led insights, strengthening controls, and embedding continuous improvement. You’ll also represent the function at senior forums, influencing decision-making across local and global stakeholders. This is a **permanent** role based in **Sydney.** **What you’ll do** * Own and deliver the end-to-end KYC program, including regulatory commitments, global initiatives and remediation activity. * Lead governance and controls, ensuring risks, issues and actions are effectively identified, tracked and resolved. * Oversee KYC analytics and performance reporting, delivering meaningful insights to support decision-making and risk management. * Drive continuous improvement across AML systems, processes and customer due diligence practices. * Provide clear, data-driven reporting to executive stakeholders and represent KYC at senior committees and governance forums. * Lead cross-functional delivery, partnering with Risk, Compliance, Operations and Global teams to improve performance and outcomes. **What we’re