550 Madison
Hospitality
CocktailServer(COTE550)
“Cocktail Server (COTE 550) at 550 Madison. Skills: Exceptional service, Customer satisfaction and happiness, Beverage knowledge, Communication. Responsible for all aspects of the customer experience at the bar and lounge, including seating, greeting, menu sales, table maintenance, drink delivery, overall customer satisfaction and happiness, and fond farewells. Act as a liaison between the management and service team”
What You'll Achieve.
Upholds GHM's mission to delight our customers; Consistently performs actions that positively impact the customer experience, and identifies opportunities to delight in all planning and processes
Industry & Context.
Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required), Must be of legal age to serve alcohol
What They're Looking For.
Must Have
Ability to read, speak, understand, follow written directions, and verbal instructions in English, Must be reachable by email and able to communicate via phone, Must be of legal age to serve alcohol, Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy, Certification for responsible alcohol service or ability to obtain within 6 months
Nice to Have
Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace
What You'll Do.
Responsible for all aspects of the customer experience at the bar and lounge
overall customer satisfaction and happiness
Act as a liaison between the management and service team
Completes all assigned side work related to set up and breakdown of the bar and lounge
Provides exceptional service to every customer
Checks in and seats customers
Assists with garnishing drinks
grabbing and pouring wines
opening and pouring beers
Delivers customer beverages to their assigned position and table quickly and accurately
Maintains tables by removing glassware as completed
replenishing beverages
refilling water glasses and being alert to customer needs when delivering beverages
Takes orders from customers and ensures 100% accuracy when entering orders into the system
Answers all customer inquiries and maintains quality control
Reports to each scheduled shift on time
Ensures beverage is served in accordance with safety standards
Liaises between bartenders and floor staff
Ensures that all customers are delivered the correct beverages
Answers customers’ questions about cocktails and wines by the glass
Responsible for training new employees as assigned
Assists other stations or areas of the restaurant when requested by management
How You'll Work.
Team & Collaboration
Liaises between bartenders and floor staff; Excellent communication with management and teammates
Communication Scope
Communicates information effectively and efficiently; Excellent communication with management and teammates
Applying for this Cocktail Server (COTE 550) role?
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