550 Madison
Hospitality
CocktailServer(COTE550)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Cocktail Server (COTE 550) at 550 Madison. Skills: Exceptional service, Customer satisfaction and happiness, Beverage knowledge, Communication. Responsible for all aspects of the customer experience at the bar and lounge, including seating, greeting, menu sales, table maintenance, drink delivery, overall customer satisfaction and happiness, and fond farewells. Act as a liaison between the management and service team”
What You'll Achieve.
Upholds GHM's mission to delight our customers; Consistently performs actions that positively impact the customer experience, and identifies opportunities to delight in all planning and processes
Industry & Context.
Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required), Must be of legal age to serve alcohol
What They're Looking For.
Must Have
Ability to read, speak, understand, follow written directions, and verbal instructions in English, Must be reachable by email and able to communicate via phone, Must be of legal age to serve alcohol, Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy, Certification for responsible alcohol service or ability to obtain within 6 months
Nice to Have
Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace
What You'll Do.
Responsible for all aspects of the customer experience at the bar and lounge
overall customer satisfaction and happiness
Act as a liaison between the management and service team
Completes all assigned side work related to set up and breakdown of the bar and lounge
Provides exceptional service to every customer
Checks in and seats customers
Assists with garnishing drinks
grabbing and pouring wines
opening and pouring beers
Delivers customer beverages to their assigned position and table quickly and accurately
Maintains tables by removing glassware as completed
replenishing beverages
refilling water glasses and being alert to customer needs when delivering beverages
Takes orders from customers and ensures 100% accuracy when entering orders into the system
Answers all customer inquiries and maintains quality control
Reports to each scheduled shift on time
Ensures beverage is served in accordance with safety standards
Liaises between bartenders and floor staff
Ensures that all customers are delivered the correct beverages
Answers customers’ questions about cocktails and wines by the glass
Responsible for training new employees as assigned
Assists other stations or areas of the restaurant when requested by management
How You'll Work.
Team & Collaboration
Liaises between bartenders and floor staff; Excellent communication with management and teammates
Communication Scope
Communicates information effectively and efficiently; Excellent communication with management and teammates
Full Job Description
COMING SPRING 2026: We are seeking to hire dynamic and experienced team members to join our award winning hospitality team as Gracious Hospitality Management expands our operations to our newest project, 550 Madison. Comprehensive on-site training provided for qualified and eager candidates! Gracious Hospitality Management’s 550 Madison project is their most ambitious to date: a multi-level, 15,000-square-foot dining destination inside the iconic landmark Sony building. The project will bring together three distinct concepts — the second New York location of the Michelin-starred COTE Korean Steakhouse, an all-day multi-bar and dining concept- Chimera, and an intimate sushi restaurant led by Michelin-starred Chef Masahiro Yoshitake- Sushi Yoshitake . Designed by Rockwell Group, with Yoshio Itai collaborating on the sushi concept, 550 Madison is set to redefine immersive, transportive dining in Midtown Manhattan. Please see below information on our hiring and interview process: Interview Phase: Resume screening and interviews. There will be open calls scheduled the week of 2/9/26 and 2/16/26. Selected candidates will receive an invite to attend. Hiring Phase: Post-open calls, candidates will receive welcome and onboarding emails from the People and Culture team. Training Phase: New hires will train several weeks in advance of the anticipated opening date of 550 Madison. Pre-Opening: New hires should expect the friends and family service during regular dinner hours during this phase. Grand Opening: The restaurant will celebrate its grand opening and transition into full daily operations. Job Summary: Cocktail Servers are dynamic hospitality professionals responsible for all aspects of the customer experience at the bar and lounge, including seating, greeting, menu sales, table maintenance, drink delivery, overall customer satisfaction and happiness, and fond farewells. Servers also act as a liaison between the management and service team. Essential Job Duties & Respons
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