Coach&Consultant

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Are you an automotive fan? Are you an experienced coach in the automotive field? MSX has the job for you! MSX is looking for a proactive and enthusiastic Automotive Coach & Consultant to join our team. The role is focused on monitoring, supporting, and coaching the use of a new tool, providing both operational and advisory support to the Sales area and related departments. The position requires a solid understanding of Customer Journey principles and Sales and Service Processes, with the objective of improving Customer Experience (CE) performance across the network. Key Responsibilities * Prepare standard and ad-hoc reports and analyses related to Customer Experience (CE) metrics * Draft and manage official communications to the sales and service network * Create and deliver PowerPoint presentations on CE-related topics * Support the CE department in the analysis and design of incentive schemes * Design, manage, and deliver virtual coaching sessions (webinars) on CE topics * Provide hands-on support to the Sales and Service network for the implementation of new projects and tools * Develop and deliver training modules for internal field staff and the Sales & Service network on CE topics * Deliver classroom-based behavioral training on soft skills * Conduct potential analysis and gap analysis ## Qualifications * Advanced knowledge of the automotive indust