Mobiel.nl
E-Commerce
CoördinatorCapaciteitKlantenservice
“Coördinator Capaciteit Klantenservice at Mobiel.nl. Skills: Capacity planning, Workforce management, Operational oversight. Monitor balance between customer demand and capacity. Analyze realtime performance”
What You'll Achieve.
Meet service levels
Industry & Context.
Solution-oriented
Available 9:00 to 17:30
What They're Looking For.
Must Have
Experience managing team, Experience giving feedback, 40 hours per week available, Available Monday to Friday
Nice to Have
Experience as leader, Experience in workforce management, Experience in similar operational roles
What You'll Do.
Monitor balance between customer demand and capacity
Analyze realtime performance
Analyze service levels
Coordinate activities during peaks or outages
Keep colleagues focused
Achieve service levels
Share observations with team leader
Process operational changes
Translate changes to capacity
Participate in operations
Share operational feedback
How You'll Work.
Team & Collaboration
Share with team leader; Work with colleagues; Work with team leaders; Work with stakeholders
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