Abby Care
Healthcare
COProgramOperationsManager
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optimal for Manager candidates.
“CO Program Operations Manager at Abby Care. Skills: Site operations, Program administration, Process improvement. Manage day-to-day site operations. Own physical site logistics”
Industry & Context.
Real-time problem solving; Issue resolution
What They're Looking For.
Must Have
3+ years operations experience, 3+ years program management experience, 3+ years office management experience, 3+ years site management experience, Comfortable working full-time onsite 5 days a week, Punctuality and follow-through, Highly organized, Detail-oriented, Track record of creating checklists, Track record of creating trackers, Track record of creating templates, Track record of creating process maps, Multimodal communication skills, Systems savvy, Confident using Google Workspace, Confident using CRMs, Confident using basic spreadsheets, Demonstrated real-time problem solving, Composure in dynamic environments, Resourceful mindset, Operational hustle, Willingness to wear multiple hats, Comfort figuring things out
Nice to Have
Experience with help-desk tools, Experience with ticketing tools, Bilingual in Spanish
What You'll Do.
Manage day-to-day site operations
Own physical site logistics
Perform safety checks
Coordinate with facilities
Coordinate with vendors
Lead program administration
Maintain accurate rosters
Maintain attendance records
Handle scheduling changes
Keep trackers up to date
Assist with documentation review
Manage asset tracking
Coordinate caregiver onboarding
Coordinate caregiver offboarding
Use data for projects
Use metrics for projects
Serve as onsite concierge
Resolve real-time issues
Remove operational friction
Collaborate cross-functionally
Support expansion initiatives
Support community events
Support basic billing follow-ups
Support regulatory follow-ups
Support other initiatives
How You'll Work.
Team & Collaboration
Operations teams; Clinical teams; Outreach teams; Administrative teams
Communication Scope
Email communication; Phone communication; In-person communication; Slack communication
Full Job Description
ABOUT ABBY CARE: POWERING THE FUTURE OF CARE AT HOME FOR ALL OF AMERICA. Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future. Join us in solving one of the most important challenges of our time. THE ROLE We’re looking for a resourceful and rigorously organized Program Operations Manager to own day-to-day operations at our caregiving hub. This is a full-time, onsite role based in Denver, CO, where you will be the on-the-ground point person keeping the site running smoothly and enabling our team to deliver high-quality training and care to families. You’ll report to the Care Operations Manager and function as an early-career generalist operator: wearing multiple hats across site operations, program administration, and office management while building simple, durable systems (checklists, trackers, SOPs) that make our work more efficient over time. You’ll be expected to proactively spot gaps, triage real-world issues in the m
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