Rbc
CMOMaintenanceOfficer
“CMO Maintenance Officer at Rbc. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Client First Initiative, Adaptability, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements, Time Management. completion of Cash Management Products maintenances submitted by internal partners, particularly Token requests. Ensure maintenances ”
What You'll Achieve.
attain SLA's (service level agreement); 95% within 2 business days; gain efficiency and be more effective; resolve issues quickly; make a difference and lasting impact
Industry & Context.
problem determination/resolution; service requests; investigations; root cause analysis; Critical Thinking; Decision Making
What They're Looking For.
Must Have
Excellent communication skills, Keen attention to detail and quality, Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously, Excellent knowledge and competency using Microsoft Office suite of products with a specific focus on Microsoft Excel
Nice to Have
Cash Management product knowledge, Bilingual in French and English
What You'll Do.
completion of Cash Management Products maintenances submitted by internal partners
particularly Token requests
Ensure maintenances requests are attended to as per established SLA (service level agreement)– 95% within 2 business days
Ensure all information is updated and recorded in SCM (Sales and Contact Management – Microsoft Dynamics)
Responsible for monitoring various applications (SCM - Microsoft Dynamics
Demonstrate “Client First Initiative” by being responsive to the needs of all areas in Cash Management Operations and working together to add value to the client
Share responsibility for complete customer satisfaction both within the Cash Management Operations group and externally with our Service Partners
Identify gaps and areas of improvement
develop and implement changes to gain efficiency and be more effective
Accept responsibility and ensure problem determination/resolution is handled promptly and efficiently and whenever necessary
assistance/escalation action is taken to resolve issues quickly
Applying due diligence when completing service requests and conducting investigations
identifying root cause and resolving it
How You'll Work.
Team & Collaboration
work in a dynamic environment where team work is crucial; working together to add value to the client; Share responsibility for complete customer satisfaction both within the Cash Management Operations group and externally with our Service Partners; collaboration
Communication Scope
Excellent communication skills
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