ZEISS
CMMTechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“CMM Technical Support Engineer at ZEISS. Skills: CMM systems, Technical support, Automation. Perform installation, maintenance, troubleshooting of CMM systems. Serve as technical interface for project management”
Industry & Context.
analytical and problem-solving capabilities
Willingness to frequent travel domestically and internationally.
What They're Looking For.
Must Have
At least 3 year of relevant work experience in technical service or support of industrial or measuring systems., Basic knowledge of automation systems, including system integration, PLCs, sensors, and related industrial technologies.
Nice to Have
Customer or internal training experience is a plus., Fluent in spoken and written overseas study or working experience is an advantage.
What You'll Do.
troubleshooting of CMM systems
Serve as technical interface for project management
Deliver technical service training
Prepare and update training materials
Provide remote & onsite technical support
Travel to provide technical and project support
Communicate between service teams and headquarters
Stay updated on new product features
Collect and report field quality
Collaborate with other teams
How You'll Work.
Team & Collaboration
Collaborate with other teams on technical topics; Communicate effectively between field service teams and headquarters function departments
Communication Scope
Effective communication skills with a service-oriented mindset.
Process & Methodology
Serve as the technical interface (PM Interface) for project management and scheduling-related topics.
Full Job Description
### Main Tasks * Work and perform in compliance with company’s regulations and requests. * Be responsible for on-site installation, maintenance, troubleshooting, and other service activities related to large gantry-type CMM systems (e.g., MMZ, HAM). * Serve as the technical interface (PM Interface) for project management and scheduling-related topics. * Deliver basic technical service training (classroom, onsite, online) to service teams and support their skill development. * Prepare and update training materials and tools as needed. * Provide timely remote & onsite response and second technical CMM support to ZEISS field service team. * Travel domestically and internationally to provide technical and project-related support as required. * Communicate effectively between filed service teams and headquarters function departments (R&D, quality, production). * Stay updated on new product features and participate in relevant training sessions. * Collect and report field quality issues; participate in regular quality meetings when required. * Collaborate with other teams on technical topics and service-related matters. * Perform other related duties and responsibilities as assigned. ### **Education** * College degree or above in a relevant industrial or technical field, preferably in Mechanical Engineering, Electrical Engineering, Automation, Mechatronics, or a related discipline. * Fluent in spoken and written English; overseas study or working experience is an advantage. ### ### **Experience** * At least 3 year of relevant work experience in technical service or support of industrial or measuring systems. * Customer or internal training experience is a plus. * Basic knowledge of automation systems, including system integration, PLCs, sensors, and related industrial technologies. ### **Other skills** * Ability to work independently as well as collaboratively within a global team environment. * Effective communication skills with a strong service-oriented mindset. * Will
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