CMDBPlatformandITILProcessGovernanceAdministrator

**Core Responsibilities** **CMDB Data Stewardship & Governance** * Administer and maintain core CMDB reference data, including configuration items, vendors, companies, locations, and organizational hierarchies * Support data quality initiatives, including normalization, duplicate remediation, and lifecycle management * Enable and support CMDB certification and attestation campaigns to ensure data accuracy and completeness * Define and maintain governance policies, standards, and controls aligned with audit and risk expectations **Platform & Process Collaboration** * Partner with platform and operations teams to convert governance requirements into workflows, controls, and system guardrails * Identify gaps, trends, and opportunities for improvement through data analysis and stakeholder engagement **Metrics & Reporting** * Develop and maintain data quality metrics, dashboards, and reporting frameworks * Prepare governance insights and reporting for leadership, audit, and compliance discussions **AI Platform & Process Governance** * Support governance for AI usage leveraging CMDB data, ensuring controlled, compliant, and intentional use * Define and document AI governance guardrails, including approved datasets, controls, and escalation paths * Assist in translating AI governance requirements into process controls and certification checkpoints * Contribute to AI-ready processes supporting future capabilities such as AIOps, predictive analytics, and AI control frameworks **Qualifications** * Minimum of five years related work experience, with at least one year of IT service management experience. * Undergraduate degree or equivalent combination of training and experience. * ITIL Foundation Certification * Experience in IT systems, CMDB, data administration, or governance environments * Data normalization experience and ability to maintain high-quality structured data * Data governance experience, including policies, standards, and controls * Ability to operate as a tech