Vanguard
CMDBOperationsandInfrastructureEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“CMDB Operations and Infrastructure Engineer at Vanguard. Skills: CMDB operations, ServiceNow Discovery, Cloud platforms. Provide daily operational support for CMDB processes. Support ServiceNow Discovery”
What You'll Achieve.
Stabilizes enterprise CMDB operations; Scales enterprise CMDB operations; Enables faster onboarding of new tools; Enables faster onboarding of discovery sources; Improves data quality; Supports audits; Supports risk management; Supports IT service operations; Preserves senior engineering capacity
Industry & Context.
Troubleshooting; Analytical; Operational problem-solving; Root cause analysis
What They're Looking For.
Must Have
Minimum five years related work experience, Bachelor’s degree or equivalent practical experience, Foundational IT infrastructure experience, Foundational cloud platforms experience, Foundational systems administration experience, Foundational platform support experience, Hands-on ServiceNow experience, Familiarity with ITSM concepts, Familiarity with CMDB principles, Working knowledge of AWS, Working knowledge of Azure, Working knowledge of GCP, Experience supporting enterprise tools, Experience integrating enterprise tools, Troubleshooting skills, Analytical skills, Operational problem-solving skills, Ability to work in governed environment, Ability to work in standards-driven environment, Clear written communication skills, Clear verbal communication skills
Nice to Have
ServiceNow certifications, Willingness to obtain ServiceNow certifications, ITIL Foundation certification, Familiarity with ITIL practices, Exposure to JAMF, Exposure to Akamai, Exposure to Wiz, Exposure to Imperva, Exposure to CrowdStrike, Experience supporting discovery at scale, Experience supporting data normalization at scale, Experience supporting configuration governance at scale
What You'll Do.
Provide daily operational support for CMDB processes
Support ServiceNow Discovery
Maintain ServiceNow Discovery
Monitor discovery health
Monitor ingestion pipelines
Monitor reconciliation rules
Perform operational triage
Perform root cause analysis for CMDB data gaps
Perform root cause analysis for integration failures
Perform root cause analysis for ingestion anomalies
Manage integrations with tools
Support integrations with tools
Support onboarding of new technologies
Support sustainment of new technologies
Support onboarding of AI-enabled capabilities
Support sustainment of AI-enabled capabilities
Act as first-line operational support
Escalate complex issues
Partner with senior engineers
Collaborate with infrastructure teams
Collaborate with cloud teams
Collaborate with application teams
Collaborate with platform teams
Validate relationships
Support platform upgrades
Support platform patches
Support platform monitoring
Support platform performance optimization
Create technical documentation
Maintain technical documentation
Create troubleshooting guides
Maintain troubleshooting guides
How You'll Work.
Team & Collaboration
Infrastructure teams; Cloud teams; Application teams; Platform teams; Senior engineers
Communication Scope
Written communication; Verbal communication
Full Job Description
**Core Responsibilities** * Provide daily operational support for CMDB processes covering infrastructure, cloud, and enterprise platforms. * Support and maintain ServiceNow Discovery across on‑prem and cloud environments (AWS, Azure, GCP). * Monitor discovery health, ingestion pipelines, reconciliation rules, and data flows to ensure accurate CMDB population. * Perform operational triage, remediation, and root cause analysis for CMDB data gaps, integration failures, or ingestion anomalies. * Manage and support integrations with existing and new tools, including asset and security platforms (e.g., JAMF, Akamai, Imperva, Wiz, Kong, CrowdStrike). * Support onboarding and sustainment of new technologies and AI‑enabled capabilities from an operational perspective. * Act as first-line operational support, escalating complex issues and partnering with senior engineers as needed. * Collaborate with infrastructure, cloud, application, and platform teams to onboard assets and validate relationships. * Support platform upgrades, patches, monitoring, and performance optimization. * Create and maintain technical documentation, diagrams, and troubleshooting guides. **Why This Role Matters** * Stabilizes and scales enterprise CMDB operations * Enables faster onboarding of new tools and discovery sources * Improves data quality supporting audits, risk management, and IT service operations * Preserves senior engineering capacity for innovation and transformation initiatives **Qualifications** * Minimum of five years related work experience. * Undergraduate degree in a related field or the equivalent combination of training and experience. * Bachelor’s degree in a related field or equivalent practical experience. * Foundational experience in IT infrastructure, cloud platforms, systems administration, or platform support. * Hands-on experience or strong familiarity with ServiceNow, ITSM concepts, and CMDB principles. * Working knowledge of cloud platforms such as AWS, Azure, and/or GC
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