Roche
Finance
ClusterSectionLead-E2EFinance
Neural analysis suggests this role is
optimal for Senior candidates.
“Cluster Section Lead - E2E Finance at Roche. Skills: Finance Technical support, people management, operational excellence. Establish and lead day-to-day Finance Technical support. Drive operational excellence to achieve objectives”
What You'll Achieve.
achieve the objectives of the Global Product Line; meeting KPI targets; drive automation; drive efficiency; drive customer satisfaction
Industry & Context.
resourceful problem-solver
What They're Looking For.
Must Have
university degree, Proven ability to lead projects in complex matrix organizations, drive organizational change, mentor/coach team members to success, Extensive experience in customer support (preferably Finance), meeting department KPIs, managing escalations, utilizing reporting tools for data-driven decisions, Expert in demand and relationship management, Exceptional negotiation skills, Exceptional facilitation skills, Exceptional communication skills, Proficient in implementing support processes through modern ways of working, Highly accountable, resourceful problem-solver, manage multiple priorities with composure and integrity
Nice to Have
Finance customer support experience, Agile methodologies, ITIL methodologies, LEAN methodologies
What You'll Do.
Establish and lead day-to-day Finance Technical support
Drive operational excellence to achieve objectives
Lead a team of Finance Business and System Analysts
Inspire and help to shape the future of our organization
Actively coach and foster team development
Support team to evolve with business development
Lead collaboration across clusters and teams
Manage recruitment with P&C
Oversee onboarding/integration
Ensure comprehensive training
Motivate and develop team members
Provide proactive coaching and feedback
Drive service quality in Finance Business Support
Ensure high end-user satisfaction
Maintain deep understanding of finance processes
Foster teamwork and transparency
Proactively share information
Partner with enabling functions to implement best practices
Identify system/process enhancements
Manage key business relationships
Collaborate with leadership to set performance targets
Manage team workloads
Mitigate operational risks
Serve as a role model
and ITIL methodologies
Lead projects in complex matrix organizations
Drive organizational change
Mentor/coach team members to success
Utilize reporting tools for data-driven decisions
Manage demand and relationships
Implement support processes through modern ways of working
Manage multiple priorities with composure and integrity
How You'll Work.
Team & Collaboration
Lead the collaboration across clusters; Lead collaboration across Global Product Lines; Lead collaboration across Global teams; Foster a culture of teamwork and transparency; Proactively sharing information, project roadmaps, and business knowledge across global and functional boundaries; Collaborate with leadership to set performance targets; Collaborate, debate, make decisions, celebrate successes and have fun as a team
Communication Scope
exceptional communication skills; open dialogue
Process & Methodology
Lead projects in complex matrix organizations, Drive organizational change
Full Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. ### ### The Position ** _The Opportunity_** As a **Cluster Section Lead** in the Global Finance Support organization, you will be responsible for establishing and leading day-to-day Finance Technical support, working with the respective Global Cluster Lead. The role has a strong focus on people management, compliance and operational excellence. In this position you will drive operational excellence to achieve the objectives of the Global Product Line, leading a team of Finance Business and System Analysts. As a people manager you will inspire and help to shape the future of our organization. You will actively coach and foster the development of the team members, help remove siloes and support your team to evolve with the organic development of the business. You will lead the collaboration across clusters, as well as, across Global Product Lines, and Global teams. * Strategic Talent Management: Lead the full employee lifecycle by managing recruitment with P&C, overseeing onboarding/integration, and ensuring comprehensive training through various learning channels. * Performance & Development: Motivate and develop team members by setting clear goals, documenting performance, and providing proactive coaching and feedback. * Operational Excellence: Drive service quality in Finance Business Support by meeting KPI targets, ensuring high end-user satisfaction, and maintaining a deep understanding of end-to-end finance processes. * Collaboration & Communication: Foster a culture of teamwork and transparency by proactively
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