ClusterLearning&DevelopManager

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. The Cluster Assistant Training & Development Manager will be responsible for overseeing Learning & Development (L&D) initiatives across Radisson Colombo Hotel, Radisson Kandy Hotel, and Radisson Blu Galle Resort. This role ensures that each property’s L&D in-charge is effectively guided, supported, and aligned with corporate standards. The manager will drive training excellence, monitor Typsy training targets, and deliver measurable results in employee performance and guest satisfaction. Key Responsibilities Cluster oversight: Supervise and coordinate L&D activities across the three Radisson properties, ensuring consistency and alignment with brand standards. Team guidance: Mentor and support the L&D in-charge at each property, providing direction, resources, and feedback to strengthen training delivery. Training needs analysis: Identify skill gaps and training requirements across departments, designing programs to meet operational and service excellence goals. Typsy training management: Monitor and ensure achievement of Typsy training targets, tracking completion rates and effectiveness. Performance monitoring: Evaluate training outcomes, measure ROI, and report on progress to senior leadership. Program development: Create and implement innovative training modules tailored to hospitality service standards and Radisson brand values. Compliance & standards: Ensure all training programs comply with Radisson Hotel Group p