PhonePe
ClusterCollectionManager
“Cluster Collection Manager at PhonePe. Skills: Team Leadership and Management, Performance Monitoring, Delinquency Management, Strategy and Execution, Compliance and Process Adherence, Reporting and Analysis. Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies. Provide close supervision, guidance, and support to ensure the team meets its targets”
What You'll Achieve.
ensure the team meets its targets; ensure superior client experience and operational efficiency; control roll rates; minimize bucket-wise delinquencies; improve collections effectiveness; achieve collections goals; exceed collections targets; delivering both short-term results and long-term milestones
Industry & Context.
Analytical Skills; Use data to drive decision-making and identify opportunities for process improvements; Analyze collection trends and performance metrics to optimize strategies
What They're Looking For.
Must Have
Graduate with at least 5+ years of experience in collections, minimum of 1-2 years in a team lead or supervisory role, ability to lead and motivate a team, Excellent decision-making skills, ability to work effectively under pressure, Proactive and effective communication skills
Nice to Have
Prior experience in a bank, new-age NBFC, or Fintech company is highly preferred
What You'll Do.
Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies
Provide close supervision
and support to ensure the team meets its targets
Drive the collections process for your assigned cluster
Monitor and manage key performance indicators (KPIs) such as resolution rates and delinquency buckets
Take ownership of the portfolio's delinquency rates and recovery of overdue payments within the cluster
Implement strategies to control roll rates and minimize bucket-wise delinquencies
Develop and execute collections strategies tailored to the specific nature of overdue accounts in your cluster
Analyze data and portfolio health to make informed decisions and improve collections effectiveness
Ensure strict adherence to collections processes and standard operating procedures (SOPs)
Drive compliance with internal policies and regulatory guidelines
Conduct daily monitoring and regular reviews of the delinquent portfolio
Prepare and present reports on cluster performance
and proposed solutions
How You'll Work.
Team & Collaboration
collaborate with third-party recovery agencies; Communicate effectively with team members, senior management, and third-party agencies
Communication Scope
Proactive and effective communication skills; Communicate effectively with team members, senior management, and third-party agencies; Clearly articulate goals, expectations, and performance feedback
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