HELP
Home Services
ClubSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Club Specialist at HELP. Skills: Customer retention, Customer service, Sales, Relationship building. Contact club members considering cancellation. Identify and understand customer concerns”
What You'll Achieve.
Meet or exceed retention goals; Meet or exceed customer satisfaction metrics; Meet or exceed performance standards
Industry & Context.
Problem-solving; Conflict-resolution
What They're Looking For.
Must Have
High school diploma or equivalent, Previous experience in customer retention, Previous experience in customer service, Previous experience in sales, Previous experience in collections, Previous experience in account management, Previous experience in call center environments, Basic computer skills, Proficiency navigating CRM platforms, Proficiency navigating phone systems, Proficiency navigating Microsoft Office applications
Nice to Have
Excellent verbal communication skills, Excellent active listening skills, Excellent customer service abilities, Excellent relationship-building abilities, Ability to remain calm, Ability to remain empathetic, Ability to remain professional, Confidence managing difficult conversations, Confidence overcoming objections, Problem-solving skills, Conflict-resolution skills, Negotiation skills, Positive attitude, Solution-oriented mindset, Comfortable working toward performance metrics, Comfortable working toward retention goals, Comfortable working toward productivity standards
What You'll Do.
Contact club members considering cancellation
Identify and understand customer concerns
Present membership benefits
Present service value
Present customized solutions
Use de-escalation techniques
Handle objections professionally
Collaborate with service teams
Collaborate with dispatch teams
Collaborate with customer service teams
Collaborate with management teams
Resolve customer issues
Document customer interactions
Document retention efforts
Follow up with members
Meet customer satisfaction metrics
Meet performance standards
Identify trends in cancellation reasons
Provide feedback to leadership
Maintain understanding of club benefits
Maintain understanding of promotions
Maintain understanding of HVAC services
Maintain understanding of plumbing services
Maintain understanding of company policies
Support outbound customer engagement campaigns
How You'll Work.
Team & Collaboration
Service teams; Dispatch teams; Customer service teams; Management teams
Communication Scope
Verbal communication; Active listening
Full Job Description
Job Overview: We are seeking a customer-focused and results-driven Club Specialist to join our team. In this role, you will be responsible for proactively engaging with maintenance club members who are considering canceling their memberships, addressing concerns, reinforcing the value of our services, and helping retain long-term customer relationships. The ideal candidate is an excellent communicator who can confidently navigate difficult conversations, identify customer needs, resolve issues, and deliver solutions that strengthen customer loyalty. This position plays a critical role in maintaining recurring revenue, improving customer satisfaction, and supporting the overall growth of the company. Key Responsibilities: Contact club members who have requested to cancel or are at risk of canceling their membership. Identify and understand customer concerns through active listening and effective questioning. Present membership benefits, service value, and customized solutions to encourage retention. Use de-escalation techniques to address complaints, frustrations, and service-related concerns. Handle objections professionally while maintaining a positive customer experience. Collaborate with service, dispatch, customer service, and management teams to resolve customer issues. Document customer interactions, retention efforts, and outcomes accurately within the CRM system. Follow up with members to ensure concerns have been addressed and satisfaction has been restored. Meet or exceed retention goals, customer satisfaction metrics, and performance standards. Identify trends and recurring cancellation reasons and provide feedback to leadership. Maintain a thorough understanding of club membership benefits, promotions, HVAC services, plumbing services, and company policies. Support outbound customer engagement campaigns designed to increase member satisfaction and loyalty. Qualifications: High school diploma or equivalent. Previous experience in customer retention, custo
Applying for this Club Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about HELP?
Real rants from real employees. Read before you apply.