PHMG
Technology
CloudTelephonyTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Cloud Telephony Technician at PHMG. Skills: Cloud telephony, Technical Implementation, Client consulting. Consult with clients regarding telephony set up. Create detailed client-friendly call flow maps”
What You'll Achieve.
Bring efficiencies and improvement; Improve callers experience
Industry & Context.
Providing proactive solutions
What They're Looking For.
Must Have
Experience in Implementation roles, Experience using cloud telephony, Confident technician, Experience in portal-based telephony systems, Office based working experience, Working to KPI’s/set metrics, Using CRM and Microsoft office suite, Number porting experience
Nice to Have
Experience in a multitude of platforms, Key Accounts experience, Number porting experience
What You'll Do.
Consult with clients regarding telephony set up
Create detailed client-friendly call flow maps
Implement and test projects going live
Document projects for future reference
Provide technical assistance to account management
Support with escalated implementation work
Contribute to improving KnowledgeBase
Assist with other departmental workloads
How You'll Work.
Team & Collaboration
Assisting Pre-Sale team; Assistance from account manager
Communication Scope
Client communication; Presentation skills
Process & Methodology
Project management
Full Job Description
Role: Cloud Telephony Technician Location: Manchester Hours: Monday – Friday 1.00pm – 10pm GMT Salary: £32k base, £36k OTE Role Summary & Purpose Responsible for consulting with clients regarding their cloud telephony system, providing solutions that bring efficiencies and improvement to the caller’s journey. You will be presenting solutions to clients in depth with consideration of end-to-end delivery from initial concept going live. You will be the clients point of contact during the project handling their questions and providing proactive solutions. Creating call flow maps, system insights, suggestions to provide additional audio and system features to improve the callers experience are all part of the experience we provide to our clients. Experience in a multitude of platforms is preferred for this role. You will be implementing projects yourself to bring your proposed solutions to life. You will be managing the post-sale technical delivery of the project for the client with assistance from the account manager to create relevant material for you. Our projects are implemented and tested through a multistage process to ensure seamless activation for our clients, which you will implement, test and document for future reference. Other responsibilities include assisting the Pre-Sale team with technical system capabilities, support with escalated implementation work, contribute to improving our KnowledgeBase. You will also assist where needed with other departmental workloads during peak times. Responsibilities: Consulting with clients regarding alternative solutions to their telephony set up Creating detailed client-friendly call flow maps Accurate and controlled implementation and testing of projects going live Providing technical assistance to account management support teams Training and support capacity with complex casework Required Experience: Experience working in Implementation roles using cloud telephony or other similar technologies Confident and experience
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