Amazon Web Services, Inc.
Cloud Computing
CloudTechnicalAccountManager,AWSEnterpriseSupport,StrategicIndustries
Neural analysis suggests this role is
optimal for Senior candidates.
“Cloud Technical Account Manager, AWS Enterprise Support, Strategic Industries at Amazon Web Services, Inc.. Skills: Cloud computing, Technical account management, Customer support. Craft strategies. Execute strategies”
What You'll Achieve.
Achieve customer value; Achieve customer service
Industry & Context.
Diagnose problems; Recommend solutions
Travel 10% or more
What They're Looking For.
Must Have
2+ years of technical work experience, 2+ years of technical engineering experience, Experience informational technology operations
Nice to Have
Technical lead experience, Customer-facing experience, Experience communicating presentations, Experience with development, Experience in 24x7 operational services, Experience with AWS services, Experience with other cloud offerings, Experience diagnosing problems, Experience recommending solutions, Understanding of AWS Well-Architected Framework
What You'll Do.
Drive use of AWS services
Drive discussions with leadership
Provide strategic guidance
Keep environments healthy
Understand business needs
Understand operational needs
Understand technical challenges
How You'll Work.
Team & Collaboration
Diverse technical team; Senior leadership discussions
Communication Scope
Customer-facing skills; Deliver presentations
Full Job Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises. As a Senior TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their busines
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