CloudSystemsEngineer

As the leading global IT distributor, we strive to lead the next generation of technology and talent. Whether you’re applying for your first role or you’re a seasoned professional, here is a great opportunity to seize and develop your career in the technology industry alongside our network of best-in-class vendors and caring and collaborative co-workers. This is a great opportunity to join our Cloud Centre of Excellence supporting the partners who power Australia's IT channel. As a Cloud Systems Engineer, you'll be the frontline technical contact for our Cloud Solution Provider (CSP) partners across Microsoft (Modern Work and Azure) and AWS — helping them deliver exceptional outcomes to their end customers. You'll also get the chance to step beyond day-to-day support and contribute to hands-on project work, including cloud migrations, implementations, and emerging AI solutions such as Microsoft Copilot and Azure AI. This is a hands-on technical role for someone who enjoys solving real partner problems, knows their way around cloud platforms, and wants to grow inside a team that genuinely invests in its people. **What you 'll do** * Provide Level 1 and 2 support for Microsoft CSP (Modern Work, Azure) and AWS partner queries. * Help partners with onboarding, provisioning, billing, and technical troubleshooting. * Support partners adopting AI services across the Microsoft and AWS stacks — including Microsoft Copilot, Azure OpenAI, and AWS Bedrock. * Manage tickets escalated to Microsoft or AWS through to resolution. * Contribute to project work such as cloud migrations, implementations, and AI enablement engagements alongside our solution architects. * Maintain accurate records in the service desk system and contribute to our knowledge base. * Collaborate with local solution architects and our regional and global support teams. * Contribute to documentation, training materials, and continuous improvement initiatives. * Participate in an on-call support roster as requir