AWS European Sovereign Cloud Development Center GmbH - M94
Technology
CloudSupportEngineer(German&Englishspeaking)
“Cloud Support Engineer (German & English speaking) at AWS European Sovereign Cloud Development Center GmbH - M94. Skills: Cloud Support, Customer Service, Troubleshooting. Solve customer cases. Apply advanced troubleshooting techniques”
Industry & Context.
Advanced troubleshooting techniques; Root cause analysis
On-call responsibility, Legal right to work in Germany, Rotational basis work
What They're Looking For.
Must Have
Bachelor's degree or above in computer science, engineering, mathematics or equivalent, or experience effectively communicating complex concepts through written and verbal communication, National of an EU member state, Excellent Oral/Written communication skill in the English and German language
Nice to Have
Experience in system administration, Troubleshooting any operating system (Linux and/or Windows), Troubleshooting networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related), Experience in Big Data, Experience in DevOps, Experience in Security, Experience in Systems Administration, Experience in software development, Experience in cloud technology
What You'll Do.
Apply advanced troubleshooting techniques
Provide tailored solutions
Drive customer interactions
Work with customers to dive deep into root
Coach/mentor new hires
Partner with development teams on complex issues
Partner with development teams on contact deflection initiatives
Participate in new hiring
Write tools to help the team
Write scripts to help the team
Work with leadership on process improvement
Work with leadership on strategic initiatives
Ensure better customer experience
Ensure compliance with global AWS standards
Ensure compliance with global AWS practices
Ensure compliance with global AWS policies
How You'll Work.
Team & Collaboration
Customer facing technology team; Diverse team of technical experts
Communication Scope
Oral communication; Written communication
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