AWS European Sovereign Cloud Development Center GmbH - M94

Technology

CloudSupportEngineer(German&Englishspeaking)

€58–78k ~AI est. Berlin, Berlin, Germany FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Cloud Support Engineer (German & English speaking) at AWS European Sovereign Cloud Development Center GmbH - M94. Skills: Cloud computing. Solve customer cases. Apply troubleshooting techniques”

Industry & Context.

Technology
Problems you'll solve

Root cause analysis; Troubleshooting

Eligibility Requirements

On-call responsibility, Work on weekends, Rotational basis

What They're Looking For.

Must Have

Fluency in German and English, Legal right to work in Germany

Nice to Have

Experience in Databases, Experience in Big Data, Experience in Analytics, Experience in Security, Experience in Development languages, Experience in Storage, Experience in Content Delivery, Experience in DevOps, Experience in Windows, Experience in Linux, Experience in Networking

What You'll Do.

Apply troubleshooting techniques

Provide tailored solutions

Drive customer interactions

Dive deep into root cause

Partner with development teams

Participate in hiring

How You'll Work.

Team & Collaboration

Customer facing technology team; Development teams; Global Services experts; Technical experts

Communication Scope

Oral communication; Written communication

Full Job Description

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), to spearhead this initiative, we are actively seeking support engineers in this space. Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications in ESC. Proficiency in oral and written communication skills in German & English Language is a requirement. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. For more information on ESC please check out our blog: https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud/ Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization? If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success. Eligibility requirements: * Fluency in written and spoken German and English is required. * Successful applicants must have the legal right to work in Germany * Amazon will provide relocation support for successful applicants relocating within the European Union. * This position involves On-call responsibility. Key job responsibilities First and foremost this is a customer support role – in The Cloud. On a typical day, a

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